Locked out of Xbox Live

I spoke with Xbox Support Agent via phone and chat and I was told that my account has been reported by someone, hence the 24 hour suspension. My son mainly plays online with his friends, so is there any way someone can assist me in finding out 1- why he
was reported 2- is there any way to lift the 24 hrs ban? Any help would be greatly appreciated.

Reference Number is as follows: 1393149405

:)

 

locked out of xbox live

If you still have access to the account on the Console you can change the email attached to it

support.xbox.com/.../manage-live-id

Then you should be able to do a password reset then.

Hope that helps.

12 yrs ago when the internet was a free loving full of unknown no one ever put the right info in - Well most young people.

 

locked out of xbox live

The account connected to this is thehootinany

I was at my friends house about a year ago trying to recover my account. So i put in the password wrong a few times and was locked out by hotmail. Fair enough. So i tried to reset my password and was asked for my secret question. Well *** me, i made this
account in 12 years ago and all the info i put in was fake. So i get the secret question wrong. The next stop is to do the recovery form. But again they want personal information which i don't have and only get auto responses. I tried this process about 4
times offering every form of personal ID i have. I talked to live support multiple times. All i was told is "tough. we can't help you. try live support."

By now the hotmail account has probably expired. I do have access to the account on my own xbox so i can play online from home. But i can't go to a friends house and recover it. There's something like 43k gamerscore on there and multiple dlc. BUT, and here's
the kicker, by little brothers account's parental settings are tied into my account as well. So with this recent update he can't go online without my consent which i can't give.

if anyone has any kind of advice i appreciate it.

 

Hi there,

I'm afraid nobody in the forums will be able to assist with a suspension issue etc.

The only place you can go to try and find the information you seek is enforcement.xbox.com not sure much can be done for a 24h suspension, but that link will be the only place for information.

This is all that can be advised. Sorry

Side note: please do not mention reference numbers in the forums, since this can be seen by anyone.