Locked out of Xbox Live, Click Next to Continue

Discus and support Locked out of Xbox Live, Click Next to Continue in XBoX on Consoles to solve the problem; Apparently when I tried to download the Destiny App for my iphone I triggered some new security update with my microsoft account, which locked me out... Discussion in 'XBoX on Consoles' started by Darth Blaine, Sep 11, 2014.

  1. Darth Blaine
    Darth Blaine Guest

    Locked out of Xbox Live, Click Next to Continue


    Apparently when I tried to download the Destiny App for my iphone I triggered some new security update with my microsoft account, which locked me out of it for 30 days. It says I can still use the account, but I can't make changes. I have been able to
    use the account for everything other than xbox live (email and such). Of course the only thing I really want to use right now is my xbox, which really sucks because I just spent nearly $100 on Destiny and I can't play it. When I go to my account online it
    offers to send me a text message for a code to fix it all, but apparently I made a typo years ago on my phone number and switched the place of two numbers (some poor guy has probably got spammed my microsoft with codes). When i go into my profile on the
    xbox one it asks if I tried to make changes. It says I can still use it, just click "next" to continue. I click next and it takes me right back to the same screen and I am stuck in an endless loop of clicking next. Any ideas on how to fix this?

    :)
     
    Darth Blaine, Sep 11, 2014
    #1
  2. ngocphi
    ngocphi Guest
    Account Migration

    Cyprus is an xbox live region?

    Next time read the warnings you should only use the tool for offical regions cyprus isnt one

    fyi you will continue to have issues if you are using an out of region account but if you dont live in an xbox live region then you will continue to have issues with downloading and accessing content

    alot of games for gold games are region locked
     
    ngocphi, Sep 11, 2014
    #2
  3. Getting a code 80151012

    This error code means that your XBOX live account has been locked...

    Solutions

    To resolve this problem, try to reset the password for your Microsoft account:

    1.Go to the Reset your password page.

    2.Click to select I think someone else is using my Microsoft account.

    3.Click Reset your password.

    4.Enter your Microsoft account name.

    5.Type the characters you see in the picture.

    6.Click Next.

    7.Click Customer support.

    8.When Customer support appears, click it.

    9.Enter the Microsoft account that you are trying to recover.

    10.Enter your contact email address.

    11.Click Continue.

    12.Validate your identity by providing as much information as you can on the Microsoft account recovery page.

    13.Follow the instructions to finish.

    If you are unable to remedy the problem it is suggested to contact XBL Support to find out why your account has been locked...
     
    SnatchinUpYoPpl, Sep 11, 2014
    #3
  4. Locked out of Xbox Live, Click Next to Continue

    Hey there, Blaine! Since this is an account issue and not a problem with connecting to Xbox Live, I've moved you over to the Account forums. This will get you the best visibility for the community to see if they can help you out. Locked out of Xbox Live, Click Next to Continue :)
     
    Misses Quinzel, Sep 12, 2014
    #4
  5. I've got the same problem. This is the second time it's happened to me, last time it was because Xbox live services were "limited". This is something that needs fixed, for it is incredibly frustrating
     
    The Wickedd One, Oct 12, 2014
    #5
  6. Hey there, Revlis13! If you are having issues with gaining access to your account, you'll need to reach out to our phone or chat teams via our
    contact us page. If you are having issues with your friends lists or messaging, we are currently working on a resolution for this. Please keep an eye on our
    Xbox Live Service Alert page for updates on that situation. If that alert is removed and you're still running into issues, please feel encouraged to post up a new thread detailing what you're running into
    and troubleshooting you've completed. This way we can get you the individual support that works best on the forums. Locked out of Xbox Live, Click Next to Continue :)
     
    Misses Quinzel, Oct 31, 2018
    #6
  7. The Wickedd One Win User

    Locked out of Xbox Live, Click Next to Continue

    I've got the same problem. This is the second time it's happened to me, last time it was because Xbox live services were "limited". This is something that needs fixed, for it is incredibly frustrating
  8. Misses Quinzel Win User

    Locked out of Xbox Live, Click Next to Continue

    Hey there, Blaine! Since this is an account issue and not a problem with connecting to Xbox Live, I've moved you over to the Account forums. This will get you the best visibility for the community to see if they can help you out. :)
  9. Misses Quinzel Win User

    Locked out of Xbox Live, Click Next to Continue

    Hey there, Revlis13! If you are having issues with gaining access to your account, you'll need to reach out to our phone or chat teams via our
    contact us page. If you are having issues with your friends lists or messaging, we are currently working on a resolution for this. Please keep an eye on our
    Xbox Live Service Alert page for updates on that situation. If that alert is removed and you're still running into issues, please feel encouraged to post up a new thread detailing what you're running into
    and troubleshooting you've completed. This way we can get you the individual support that works best on the forums. :)
  10. ngocphi Win User

    Account Migration

    Cyprus is an xbox live region?

    Next time read the warnings you should only use the tool for offical regions cyprus isnt one

    fyi you will continue to have issues if you are using an out of region account but if you dont live in an xbox live region then you will continue to have issues with downloading and accessing content

    alot of games for gold games are region locked
  11. SnatchinUpYoPpl Win User

    Getting a code 80151012

    This error code means that your XBOX live account has been locked...

    Solutions

    To resolve this problem, try to reset the password for your Microsoft account:

    1.Go to the Reset your password page.

    2.Click to select I think someone else is using my Microsoft account.

    3.Click Reset your password.

    4.Enter your Microsoft account name.

    5.Type the characters you see in the picture.

    6.Click Next.

    7.Click Customer support.

    8.When Customer support appears, click it.

    9.Enter the Microsoft account that you are trying to recover.

    10.Enter your contact email address.

    11.Click Continue.

    12.Validate your identity by providing as much information as you can on the Microsoft account recovery page.

    13.Follow the instructions to finish.

    If you are unable to remedy the problem it is suggested to contact XBL Support to find out why your account has been locked...
Thema:

Locked out of Xbox Live, Click Next to Continue

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