Locked out of Xbox live account

Discus and support Locked out of Xbox live account in XBoX Accessibility to solve the problem; Hi guys, so i need some serious help. I created an xbox live account back on my xbox 360 way back in December of 2008. Since then i've lost access to... Discussion in 'XBoX Accessibility' started by mjwells1, Oct 8, 2018.

  1. mjwells1
    mjwells1 Guest

    Locked out of Xbox live account


    Hi guys, so i need some serious help. I created an xbox live account back on my xbox 360 way back in December of 2008. Since then i've lost access to the orginal email I used to log into the account with. My debit card number has also changed as well as
    my physical address. I also changed my gamer tag three or four times. I used the account until about 2013 or 2014. Unfortunately I forgot the password and no one at Microsoft will allow me access to the account. Most of the games I bought digitally for my
    old 360 are now backwards compatible for xbone so I'd really like to have the account back. Any advice? I've tried calling several times.

    :)
     
    mjwells1, Oct 8, 2018
    #1
  2. onyxishere
    onyxishere Guest
    Locked out of xbox live account

    Itsmekevma, for future reference it would be better to create your own thread for assistance. In the meantime you'll need to call phone support to get the code reset. Click the link below to get the number for your region

    support.xbox.com/contact-us
     
    onyxishere, Oct 8, 2018
    #2
  3. Itsmekevma
    Itsmekevma Guest
    Locked out of xbox live account

    my parents dont remember the passcode for play war games and i need remove the code
     
    Itsmekevma, Oct 8, 2018
    #3
  4. Locked out of Xbox live account

    Here is the only way that you can do this and this will ONLY work if you have access to any console that profile has been signed into previously if not you will have to continue to fill out the account recovery form till you get enough questions correct
    or remember the password for the account.

    1. Go to account.live.com/acsr and try to recover the account when it tries to send a code to your security proof click that you dont have any of these it will then ask for an alternate email that you do have access to will then send a verification code
    to that email once you type that email in it will start asking you questions about your account. (from what it sounds like you may have already done this step)

    2. The account recovery team will then look at your answers and if you provided enough of them correctly they will send a link to that alternate email allowing you to reset the password.

    3. If you do not answer enough correctly the account recovery team will send you an email saying this.

    4. If you get the email saying you have not provided enough info you can contact xbox support (if you still have access to a console that profile was signed into previously) and give them a reference number off the bottom of that email and some more info
    about the account and the console it was on previously and they will escalate it up to their escalations team that will then look at those answers and if enough of them are correct then they will send you a link to reset your password.

    Now remember xbox support will ONLY be able to help you if you have access to a console still that this profile was on previously.

    They can be reached by going to support.xbox.com/contact-us
     
    steeledwand7664, Oct 8, 2018
    #4
  5. onyxishere Win User

    Locked out of xbox live account

    Sorry to hear it. Obviously you'll need to change the secondary email. You may be able to do that at commerce.microsoft.com. In the meantime see if there's an option to have the code called or texted to you.
  6. SammyVS Win User

    Locked out of Xbox Live account

    I see. In some cases, it is possible to verify the account using another number. Unfortunately I believe this is out of my reach, mate.
  7. SammyVS Win User

    Locked out of Xbox Live account

    I'm Samy an independent advisor. Welcome to the community. How are you?

    I saw that in some, cases if you put using another phone number, can solve the problem. Give it a try, please.
  8. onyxishere Win User

    Locked out of xbox live account

    Itsmekevma, for future reference it would be better to create your own thread for assistance. In the meantime you'll need to call phone support to get the code reset. Click the link below to get the number for your region

    support.xbox.com/contact-us
  9. steeledwand7664 Win User

    Locked out of Xbox live account

    Here is the only way that you can do this and this will ONLY work if you have access to any console that profile has been signed into previously if not you will have to continue to fill out the account recovery form till you get enough questions correct
    or remember the password for the account.

    1. Go to account.live.com/acsr and try to recover the account when it tries to send a code to your security proof click that you dont have any of these it will then ask for an alternate email that you do have access to will then send a verification code
    to that email once you type that email in it will start asking you questions about your account. (from what it sounds like you may have already done this step)

    2. The account recovery team will then look at your answers and if you provided enough of them correctly they will send a link to that alternate email allowing you to reset the password.

    3. If you do not answer enough correctly the account recovery team will send you an email saying this.

    4. If you get the email saying you have not provided enough info you can contact xbox support (if you still have access to a console that profile was signed into previously) and give them a reference number off the bottom of that email and some more info
    about the account and the console it was on previously and they will escalate it up to their escalations team that will then look at those answers and if enough of them are correct then they will send you a link to reset your password.

    Now remember xbox support will ONLY be able to help you if you have access to a console still that this profile was on previously.

    They can be reached by going to support.xbox.com/contact-us
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Locked out of Xbox live account

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