Locked out of Xbox, due to not having access to the email as well as the phone number that...

I so not have the security information, i have the password and the email and the 2fa code methods are my phone number and my phone number, nothing else. I locked myself out lmao.

Hello Jjrocker1000,

Thank you for reaching out to the Microsoft Community. My name is Lumie and I'm happy to help.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you. Unfortunately, the system is completely automated, you must use the options that have been given.

Did you have two-factor authentication (2FA) active on the account? If you do have the 2FA active, are you able to access the second factor of authentication? If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article: https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37

Important: The account recovery form can only be used if two-step verification isn't turned on.

If you did not have 2FA active on the account, and the account was not deleted due to inactivity, you will need to try the Account Recovery Form: https://account.live.com/acsr

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

The system works on probability. Please keep trying. Consistent attempts will lead to recovery.

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

Let me know if you need more help.

Regards,
Lumie

Please note it has taken me months to find a phone number in Australia that wasn’t an automated service and I could speak to a real person but they weren’t from the right team and could only help me put in an online request for account reinstatement as I found this process too confusing and difficult. I have still not been contacted via the contact email or phone number left and cannot get the contact phone number of the correct team to reinstate my account immediately. As I have said I have legal documents I need to access via my live email account and I also have several purchases of movies and tv shows on Xbox live I cannot access. This has taken me far too long with no result and it is unacceptable that I am still locked out of my account.

Hey there!

Due to inactivity we will be locking this thread.

I understand it is frustrating that you are unable to access your account while your security information is updated. For future reference, just keep in mind that it's best to have

updated information on the account including secondary emails/phone numbers.

We hope this helps.

Hello,

Thanks for the support message.

If you have forgotten your Microsoft account, please go to
http://account.live.com/acsr and fill out that form there. If you don't know either the phone number or email on the account, please contact Xbox Phone support if you still have access to the phone or one of the emails on file so the agent can send you
a security code. If you don't know the email, the phone number, and don't have access to any of the security proofs on the account, the account is lost, sorry.

Should you have any other concerns, feel free to post back.

Cheers!