Locked out of Xbox account. Made a purchase on an expired credit card by accident.

Discus and support Locked out of Xbox account. Made a purchase on an expired credit card by accident. in XBoX on Consoles to solve the problem; About a week ago, I tried to purchase the Grand Theft Auto: San Andreas redux ($3.74) but I had accidentally charged my dad's old credit card. A WEEK... Discussion in 'XBoX on Consoles' started by holidayonion, Nov 3, 2014.

  1. holidayonion
    holidayonion Guest

    Locked out of Xbox account. Made a purchase on an expired credit card by accident.


    About a week ago, I tried to purchase the Grand Theft Auto: San Andreas redux ($3.74) but I had accidentally charged my dad's old credit card. A WEEK later, I get a notice saying my account is suspended until I update my payment info. I have now updated
    my info, but it will not let me remove the old credit card because it is waiting to be charged. Is there any way to transfer the payment to a different card instead? I am super angry that this is happening ONE day before Call of Duty: Advanced Warfare is released.
    Anybody have any solutions?

    -

    :)
     
    holidayonion, Nov 3, 2014
    #1
  2. AlpCCP
    AlpCCP Guest
    8c010003

    You will probably notice there is currently a credit card on your account that is expired. Remove this expired credit card and you should be able to make purchases just fine.
     
    AlpCCP, Nov 3, 2014
    #2
  3. Robbie2k
    Robbie2k Guest
    Can't renew my Xbox live suscription, no way! no help chat no support, it's a sick!

    Hi, thank you for the answer, I used firstly italian credit cards to pay, and after tried also with a colombian credit card and a paypal account, the M$ account was set to italy so the console and the xbox live account, furthermore I made this operation
    successfully (change of an expired credit card) in the 2011.

    Anyway, I contacted the italian M$ live chat, and they paid with my new registered cards, unlocked the account and eliminated the old expired card, the reason on why I was not able to do this... is still a mistery.
     
    Robbie2k, Nov 3, 2014
    #3
  4. holidayonion
    holidayonion Guest

    Locked out of Xbox account. Made a purchase on an expired credit card by accident.

    *THIS ISSUE HAS BEEN RESOLVED*
     
    holidayonion, Nov 3, 2014
    #4
  5. Smwutches
    Smwutches Guest
    Since this is a billing issue, you would need to contact support directly so they can help you get it sorted out. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Oct 31, 2018
    #5
  6. Smwutches Win User

    Locked out of Xbox account. Made a purchase on an expired credit card by accident.

    Since this is a billing issue, you would need to contact support directly so they can help you get it sorted out. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  7. holidayonion Win User

    Locked out of Xbox account. Made a purchase on an expired credit card by accident.

    *THIS ISSUE HAS BEEN RESOLVED*
  8. AlpCCP Win User

    8c010003

    You will probably notice there is currently a credit card on your account that is expired. Remove this expired credit card and you should be able to make purchases just fine.
  9. Robbie2k Win User

    Can't renew my Xbox live suscription, no way! no help chat no support, it's a sick!

    Hi, thank you for the answer, I used firstly italian credit cards to pay, and after tried also with a colombian credit card and a paypal account, the M$ account was set to italy so the console and the xbox live account, furthermore I made this operation
    successfully (change of an expired credit card) in the 2011.

    Anyway, I contacted the italian M$ live chat, and they paid with my new registered cards, unlocked the account and eliminated the old expired card, the reason on why I was not able to do this... is still a mistery.
  10. XxX1000Corpses Win User

    Recovering an old Live Account

    I have the name of the card holder when I first made the account and a couple of e-mails saying the credit card is expired.
Thema:

Locked out of Xbox account. Made a purchase on an expired credit card by accident.

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