Locked out of my xbox one account unless I verify my account

Discus and support Locked out of my xbox one account unless I verify my account in XBoX on Consoles to solve the problem; On a different account then the one I am using right now, When ever I try to sign into my xbox live account a message pops up saying that I need to... Discussion in 'XBoX on Consoles' started by Kolbytism, Sep 21, 2016.

  1. Kolbytism
    Kolbytism Guest

    Locked out of my xbox one account unless I verify my account


    On a different account then the one I am using right now, When ever I try to sign into my xbox live account a message pops up saying that I need to verify my account online.

    When I try to verify my account online it asks for a alternative email and a mobile number, but I don't have access to the alternative email or the mobile number anymore. And I don't remember any of the security questions because my brother put them
    in years ago.

    :)
     
    Kolbytism, Sep 21, 2016
    #1
  2. Account sign-in

    When I first created my Xbox live account, I used a phone number that I no longer have, and I mistakenly lost the Microsoft account information that I used to create the Xbox live account. Now I'm being asked to verify my account information via a number
    to which my Xbox is sending a message, but I can't verify my information because I don't have that number, and I can't get onto my account to change the number. I'm essentially locked out of my account with nothing but my gamertag, and I'm unable to get in
    or even cancel the account and start a new one.

    ...so I'm sitting here crying. Halp.
     
    TinyCaesar52991, Sep 21, 2016
    #2
  3. BLUDL0W
    BLUDL0W Guest
    Microsoft Account email

    Hi,

    I had to update my mircosoft account today, and the email I use is no longer working so I can't get the verification code you guys send to verify that it is me trying to sign into my account and I can't change my email because I am locked out of my account
    on this website and my xbox one. Any help would be great thank you.
     
    BLUDL0W, Sep 21, 2016
    #3
  4. {Parity}
    {Parity} Guest

    Locked out of my xbox one account unless I verify my account

    You will need to contact support directly as they are the only ones that have access to customer information. However, you will have to know enough of the personal information to convince them that the account belongs to you. support.xbox.com/.../contact-us

    Hope this helps. Good Luck!!
     
    {Parity}, Sep 21, 2016
    #4
  5. {Parity} Win User

    Locked out of my xbox one account unless I verify my account

    You will need to contact support directly as they are the only ones that have access to customer information. However, you will have to know enough of the personal information to convince them that the account belongs to you. support.xbox.com/.../contact-us

    Hope this helps. Good Luck!!
  6. EndlerPlayz Win User

    My Account is Locked (From Microsoft Services) and I Can't Recover It!

    I ain't locked from my account, but I am locked from Microsoft Services. I have to input a phone number and verify my account to unlock it, but when I try to unlock it a while later, it is locked again and I have to verify using a phone number again. (Basically
    I am in an infinite, and annoying loop...)
  7. Lee-1D32687A-8B6E-48 Win User

    locked out of my account

    Hey mate, sorry to hear about your troubles. Do you still have access to the email account tied to your Xbox Live profile? If so, there might be chance of changing your password and regaining access. If not, and you no longer have access to the email address,
    know the password, or know your security question, there isn't a whole lotta hope in getting access to your account. Auto Renew isn't a contract, and you're welcome to cancel it at any time. You won't be able to get a refund for time already purchased, but
    contacting PayPal and asking them to stop the automatic payments is probably your best option and there shouldn't be any repercussions from Xbox, aside from no longer being able to access Gold features, although it sounds like you haven't been able to regardless.
  8. dumbass456 Win User

    locked out of my account

    well i believe the email was deleted along time ago or i just have no idea what it is. the policy is flawed because i have ways of identifying myself as the account holder but they would rather have me tell them an email that hasn't been used in years or
    might not exist anymore. i have had many problems in the past with xbox and its always been confusing nonsense that could have been easily settled if there wasn't so much bureaucracy involved. so i believe im going to get rid of my xbox and start over with
    playstation. half of my friends have done it because they were fed up with microsoft and have had no complaints since. so microsoft you just lost another customer.
  9. HassanB Win User

    locked out of my account

    They have their own security policies in place, I understand that's frustrating but you'd need to give them the information that's on the file of that account and whatever else they ask for. I'm sorry that you're having to go through this but you won't be
    able to get access to that e-mail until you're able to do so.
Thema:

Locked out of my xbox one account unless I verify my account

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