Locked out of my Xbox live account.

please create your own thread instead of bumping a 2 year old thread thanks

i got the same problem, except that i use my account much more often and i have proofen that i am the real owner of the account. i got the passord- reset- email and i changed my password but still. when i want to log in, i get the " u have to proof email
and pw stuff " and it wont work even with the new one. did that about 3 times now

when i try to login with the new password on xbox.com ill get the message that my account is in use by someone else. ????

You have only two solutions, get that account or create another, I know from own experience, Solo tienes dos soluciones, recuperar esa cuenta o crear otra, lo digo por experiencia propia.

just by the way my account is almost 9 years old and has a lot of arcade games, online multiplyer games including multiplayer passes and add ons im not even speaking of the save games in dark souls, skyrim, borderlands,..that i cant use properly.

just leaving this and creating a new account is not really an option

( excuse mistakes please english isnt my first language)

support.xbox.com/.../forgot-microsoft-account-password

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That is the link to the recovery steps. If you can't get through the recovery, nothing can be done.

It is up to each individual to keep their own info intact and up to date.

Otherwise security would be too easy to break, and people could steal accounts easier.

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I am sorry about this, but that's the case.