Locked Out of My Own Account

JeeringPlanet45 · Feb 2, 2017

It's been about 8 years since I last picked up an Xbox controller. While trying to remember my pw from 8 years ago I get myself locked out of my account. Now, the only way to get back in is to answer questions from 8 years ago. "What's the last 4 digits
of the CC you used 8 years ago?" I am beyond upset that I keep getting the run around and, when I finally get to talk to a real person, they ask me the exact same questions as the recovery. And to make it worse, the guy hung up on me in the middle of the conversation.
So much for giving Xbox another chance.

:)

CivilOrphan136 · Feb 2, 2017

locked out of my account

wow thanks for quick response! yea i don't know any of that. customer support keeps pushing up my account to get it unlocked but like 2 wrong tries and its locked again. do i have any hope for my gamertag?

CivilOrphan136 · Feb 2, 2017

locked out of my account

I've forgotten my password to my account and don't know my security question answer since i set my account up about 8 years ago.(this is a free account i just set up) My account has auto sub on therefore still charging my paypal. I went to paypal website
and told them to quit sending microsoft money. 1. is auto sub a contract and i will still have to end up paying microsoft in the end? 2. can i get my old gamertag back?

DIPDIP0TAT0CH1P · Feb 2, 2017

If you contact your bank they will be able to tell you this information.

Due to security issues these questions are set up so people cannot access the account without proper authenticity.

I understand this can be frustrating, but your Bank will be able to provide this information to you quite easily.

If you found this post helpful, please remember to upvote.

DIPDIP0TAT0CH1P

If you contact your bank they will be able to tell you this information.

Due to security issues these questions are set up so people cannot access the account without proper authenticity.

I understand this can be frustrating, but your Bank will be able to provide this information to you quite easily.

If you found this post helpful, please remember to upvote.

FlyingChamp

But what about if I am who I say I am?? So they lock me out of my own account?

Lee-1D32687A-8B6E-48

Hey mate, sorry to hear about your troubles. Do you still have access to the email account tied to your Xbox Live profile? If so, there might be chance of changing your password and regaining access. If not, and you no longer have access to the email address,
know the password, or know your security question, there isn't a whole lotta hope in getting access to your account. Auto Renew isn't a contract, and you're welcome to cancel it at any time. You won't be able to get a refund for time already purchased, but
contacting PayPal and asking them to stop the automatic payments is probably your best option and there shouldn't be any repercussions from Xbox, aside from no longer being able to access Gold features, although it sounds like you haven't been able to regardless.

dumbass456

well i believe the email was deleted along time ago or i just have no idea what it is. the policy is flawed because i have ways of identifying myself as the account holder but they would rather have me tell them an email that hasn't been used in years or
might not exist anymore. i have had many problems in the past with xbox and its always been confusing nonsense that could have been easily settled if there wasn't so much bureaucracy involved. so i believe im going to get rid of my xbox and start over with
playstation. half of my friends have done it because they were fed up with microsoft and have had no complaints since. so microsoft you just lost another customer.

HassanB

They have their own security policies in place, I understand that's frustrating but you'd need to give them the information that's on the file of that account and whatever else they ask for. I'm sorry that you're having to go through this but you won't be
able to get access to that e-mail until you're able to do so.

Locked Out of My Own Account