Locked out of my Microsoft account, still being billed

I suggest you contact Support and either request a call back on the phone or chat with Xbox Support via online chat

go to
https://support.xbox.com/en-US/contact-us

Select Billing & accounts in the category area

Select See other options

Select How to protect my account

Select Show contact options

Select Request a call from Support to get a phone call

or

Select Billing & accounts in the category area

Select See other options

Select Recover my account

Select Show contact options

Select Chat with Xbox Support to use the online chat

they may ask you to create another email address, but this will only be for them to communicate with you by email (if necessary) as you can't access the email linked to your Xbox account

hope this helps

At this point, your option is to contact support
support.xbox.com

Hello @JimMcQ1!

I'm sorry for the inconvenience this situation is causing you.

My advice is to contact your bank for them to stop the unauthorized charges on your account. And regarding contacting the support, would you please try using another email address just to get hold of one of our live agents, then when you manage to do so, you can then provide them with the email address associated with your account. The live agents at least will be able to check your account and verify the exact reason why your account is locked. However, please keep in mind that they will need to verify your account by sending you a code to that email address to have access to your account. If they can't verify it, unfortunately they can do nothing from their end.

Hi,

You'd need to update your security proofs before you attempt to change Microsoft Account e-mails. You aren't locked out of your account on the console for 30 days, you're locked out of making purchases, and editing payment/billing information on Xbox.com. During
the duration of the security proof change you should not be locked out of your account and should still be able to play on the console just fine.

Do you know why my account was locked, and now I'm being ignored for wrongly locked by Microsoft? I still fill out the forms and get no answers, except I'm getting different reasons why it's closed so clearly; I didn't do it because I only play games with the account so please help me get it back.