Locked out of my account

JonBushby · Mar 3, 2021

I recently tried to login in to my zbox the other day and it said i needed to login to my profile on the website. When i did i got the message

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

I have followed the instructions to unlock my account but i now get the following email.

Your security is important to us
Recently, we received several requests to gain access to ************ Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. .......

it goes on to say next steps are i should create a new account!

This is absolutely out of the question. I have all my games and purchases along with £450 of Microsoft Credit that i was going to use to purchase an Xbox for my son. Not to mention its also linked to Skype, Outlook, Onedrive, appcenter and visual studio online which contains years worth of work.

Its very scary how MS is prepared to lock your account at a moments notice and deny you access to everything linked to your Microsoft Account and then be completely unwilling to help you resolve the problem.

Im really stuck now and have no idea what to do.

:)

Lee-1D32687A-8B6E-48

Hey mate, sorry to hear about your troubles. Do you still have access to the email account tied to your Xbox Live profile? If so, there might be chance of changing your password and regaining access. If not, and you no longer have access to the email address,
know the password, or know your security question, there isn't a whole lotta hope in getting access to your account. Auto Renew isn't a contract, and you're welcome to cancel it at any time. You won't be able to get a refund for time already purchased, but
contacting PayPal and asking them to stop the automatic payments is probably your best option and there shouldn't be any repercussions from Xbox, aside from no longer being able to access Gold features, although it sounds like you haven't been able to regardless.

dumbass456

well i believe the email was deleted along time ago or i just have no idea what it is. the policy is flawed because i have ways of identifying myself as the account holder but they would rather have me tell them an email that hasn't been used in years or
might not exist anymore. i have had many problems in the past with xbox and its always been confusing nonsense that could have been easily settled if there wasn't so much bureaucracy involved. so i believe im going to get rid of my xbox and start over with
playstation. half of my friends have done it because they were fed up with microsoft and have had no complaints since. so microsoft you just lost another customer.

HassanB

They have their own security policies in place, I understand that's frustrating but you'd need to give them the information that's on the file of that account and whatever else they ask for. I'm sorry that you're having to go through this but you won't be
able to get access to that e-mail until you're able to do so.

AridLizard

you could try requesting a call back from support although I'm not sure if they will be able to do anything without the co-operation of the owner of the email address.

go to
https://support.xbox.com/en-US/contact-us

Select Billing & accounts in the category area

Select See other options

Select How to protect my account

Select Show contact options

Select Request a call from Support

SilasLimaXb

recomendo que você tente usar o assistente de Solução de senha perdida ,
pois isso deve guiar você por algumas etapas sobre como recuperar sua conta.

Locked out of my account