Locked out of my account for like 3 years now but still getting charged for xbox live (:

If you are locked out of your account and still being charged getting in contact with Xbox support would not only help with the charges being made to an account you are locked out of but also be able to get you back into that account if you choose to pursue
that. They will be able to help you out no doubt about that.

The problem is I got charged for Xbox subscription after I got locked out of my account by 3 days, (Microsoft ultimate/1month). How can they suspend my account and still keep my credit card active and deduct from my card.

Hello Chloe Epstein,

I understand your frustration with losing access to your account. However, this is an issue that we cannot resolve here in the community, as we do not have the authority or the tools to verify your identity or reset your password. The only way to regain access to your account is to fill out the Recovery form again and provide as much details as possible, such as alternate email addresses, phone numbers, security questions, recent contacts, and any other information that can prove that you are the owner of the account. I know this may seem tedious, but it is the only option available to protect your account from unauthorized access. I hope you can understand and follow this process.

Thank you for your cooperation and patience.

Thanks for the suggestions. Ibe tried blocking it from my Amazon account but still allows purchases from Xbox but locks out purchases from my phone. If i remove the payment option it still charges my amazon account them I get notficatioms saying that i
need to update my payment option. Will keep trying to work it out

Hello @JimMcQ1!

I'm sorry for the inconvenience this situation is causing you.

My advice is to contact your bank for them to stop the unauthorized charges on your account. And regarding contacting the support, would you please try using another email address just to get hold of one of our live agents, then when you manage to do so, you can then provide them with the email address associated with your account. The live agents at least will be able to check your account and verify the exact reason why your account is locked. However, please keep in mind that they will need to verify your account by sending you a code to that email address to have access to your account. If they can't verify it, unfortunately they can do nothing from their end.