Locked out of minecraft

[table][tr][td]HiHopefully an easy fix.My son was locked out of his ps4 account for a week and now he can not get back into Minecraft. It keeps saying.....Oops looks like this account is already connected.Please sign in with your previously connected Microsoft account. https://aka.ms/mc-psn.helpWe have tried all of our valid emails. Can you tell me which email we have linked to this account so we can get him back online. helpThanks[/td][/tr][/table]

[table][tr][td][table][tr][td]HiHopefully an easy fix.My son was locked out of his ps4 account for a week and now he can not get back into Minecraft. It keeps saying.....Oops looks like this account is already connected.Please sign in with your previously connected Microsoft account. https://aka.ms/mc-psn.helpWe have tried all of our valid emails. Can you tell me which email we have linked to this account so we can get him back online. helpThanks[/td][/tr][/table]
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Hello there, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

I'm sorry to hear that your account has been compromised.
In situations like these, the recommended action is trying to recover the account by using the Microsoft interactive guide below:

https://support.microsoft.com/account-billing/h...

Lastly, and as a reminder, please notice that no one at Microsoft can change account details or send password reset links to you, this is for security policies.

Hi, thanks for the reply,

They were trying to migrate their account from mojang to Microsoft, but entered the wrong password when asked to login to the Microsoft account. They entered the correct password in shortly after, but because they got the password wrong a few times before hand it locked the Microsoft account so we couldn't migrate it

Thanks,

Harry

Oh, I see, and now basically the Microsoft account is asking to verify your identity or similar?

If that's the case usually the best way to recover the account is submitting the recovery form for:
A. The forgotten / old security email
B. For the current email
https://account.live.com/acsr

Or in some cases the system shows you an option that says "I'm not able to verify my identity in this way" and you can see other options available

Also, you could try alternative methods to recover your account here:
https://support.microsoft.com/en-us/account-bil...

Please note that no one here including Microsoft Support is capable to send password reset links or modify account details for security policies