Locked out of Microsoft account & Xbox

If you Google "Microsoft support" it will take you to their support page! And yes you need to do my steps with a new account. I totally understand the frustration, is there anything else I can do for you?

Thank you so much for trying to help, I can’t create a new account with the same email address - I created a new account with a different email address so I could ask the question in this chat to see if I could solve it. I also can’t find an email address or phone number that I can contact to fix it. My poor son is so upset as he has lost all of his progress on Xbox 😢

Thanks

I’ve tried that and the email keeps coming back saying unable to authenticate me ? I have my sons console number and user name and the credit card that I pay subscriptions and purchases with a no luck 🤷‍♀️

My son has had the same thing happen to him. His account has been hacked in the early hours of the morning and he has woken to a series of changes on his account. His account email address has been changed ( so technically he has no account), passwords reset, family deleted and all his security changed. He cannot use the recover password as the email is no longer valid on the account. We cannot contact customer services either as its all fully automated and there is no option for our situation? Have you managed to get anywhere yet?

Hi there! Christopher here, an Xbox fan and been on Xbox for years already. I would really love to make your day by helping you out. Something that I did when I had a similar situation was the following:

You need to create another account. Once you make the account, you should use the new account to login and select “forgot password.”

Choosing the “forgot password” option will send you a link to fill out some questions and information so Microsoft can verify that is your account, then you need to wait for Microsoft to contact you for more assistance and the recover your account!