Locked out of both accounts. Security change pushes it into a month later. Will I be able...

Hi,

You'd need to update your security proofs before you attempt to change Microsoft Account e-mails. You aren't locked out of your account on the console for 30 days, you're locked out of making purchases, and editing payment/billing information on Xbox.com. During
the duration of the security proof change you should not be locked out of your account and should still be able to play on the console just fine.

Hey there CAPP360,

One important thing to note is that certain actions invoke a 30 day security lock out on accounts. While in this lock out you will be unable to make certain changes to accounts including changing the Microsoft Account. You will still be able to use the account
normally, you just can't make further changes for 30 days. This is to help protect accounts, if someone should steal your information and start to make changes there is a one-month window for Microsoft to be able to stop them before everything gets changed
and there is no more information on the account to prove you own it.

One of the things that can create the 30 day lock is one you create a new Microsoft Account. You can use the new MA to make a new gamertag, you just can't move an existing gamertag to the new MA.

Right now it certainly sounds like your nephews account itself may be in the 30 security lock, but of course it could also just be the new account you created.

Just so I understand.

You were able to get into the account enough to change the password?

At what point is it asking for the phone number? When you try and put your account on your console its wanting to send a code to your phone number? If this is the case you would still be able to change the phone number for security codes on the account as
long as you know the email and current password on the account. It will lock you out of the account for 30 days till that phone number is updated though.

If you sign into the account at account.live.com/addassocid it will want to send a security code but if you click on that you do not have any of these it will take you to a screen to update where security codes are sent out to and allow you to update it
again it will lock you out of your account for 30 days till where they send the security codes out to is updated. THERE is NO way around the 30 day lock out.

Does he know the password for the Microsoft Account?

If he does you should still be able to change the email used to sign into the account by going to

account.live.com/addassocid and adding an alias/email to the account and making that new email the primary email and then he would be able to remove the old email.

If he has the password but when going to that site and it wants to verify the ownership of the account by sending an email with a code to the old email address (what microsoft calls a security proof) he would be able to change the security proof but it will
lock him out of the account for 30 days while the security proof change takes affect. Once the security proof change takes affect he would be able to change the email associated with the account.

Both the microsoft website and on the xbox, it wont let me change my account privacy and security keeps giving me the same message to try again later