Locked out of account suspicious activity failed log in attempts that arnt me. Microsoft...

I, was logging in confuse why I got log out but it says its locked for suspicious activity and there's a different email called *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** Email address is removed for privacy suspicious activity

is your account locked or is it subject to a communication ban by Xbox Enforcement?

accounts can be locked if there are too many failed log in attempts or other suspicious activity.

if it is an comms ban then you should have a message from Xbox Live telling you that your account has been banned and how long the ban is for.

if it is locked you could try the Compromised Account Solution to try and recover it.

https://support.xbox.com/en-US/my-account/security/compromised-account-solution

if it is a comms ban then if it is less than 48 hours all you can do is wait it out. if it is longer you may be able to appeal it by going to the Enforcement site

Hi,

Kayece here. An Xbox user, and a gamer like you. I’m sorry to hear that. Do not worry, I will be here to help and assist you today.

There is a possibility that your account is blocked due to multiple password or login attempts. Try to sign in again after 24 hours. Please refrain from login attempts within 24 hours. To ensure adequate waiting time, it is advisable to extend the waiting period slightly.

If you still have the same issue after 24 hours, it might be that your account is blocked due to suspicious activity. Go to the link below and click Sign-in Helper.

https://support.microsoft.com/office/unblock-my...

If you need more assistance, please let me know.

Stay Safe!

That message would tell me that someone has attempted to log into your account and failed too many times. As a security precaution, the account has been temporarily locked. Try using your phone or computer to log into the account having issues and attempt
recovery.

Hi there! I'm more than happy to help you out!

I understand that you have tried to unlock your account and also reached out to Microsoft Support, yet it didn't work. Don't worry, please proceed to submit your account reinstatement form request to unlock your Microsoft account:

https://www.microsoft.com/en-us/concern/AccountReinstatement

After submitting your request, you may receive an update from them via email within 24 - 72 hours.

Kind regards,
Stephanie