Locked out of account due to 2FA

Hello this is Virginia O.

I understand that you want to recover your account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To give you a heads up, when you no longer have access to the security information set to your account it is unlikely for the account to be recovered.

But let us try these steps:

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the password reset link:

https://account.live.com/ResetPassword.aspx

Once you'll get the verification part kindly choose: "I don't have any of these"

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

When an account it's locked or blocked, if the account has 2fa active, they can't unblock/unlock, as they can't access the account, but if you manage to get access and then you use the 2fa with your data, anyone else will be able to access it

Hi Mate,

As all the Microsoft accounts are generally linked, could there be something else that is constantly trying to sign into that account with an incorrect password? Like email polling from a phone or mobile device which in turn will lock the account due to
too many incorrect account given it sounds like you have 2FA turned on. Left logged in but with an incorrect account.

I am not a robot and I am very sorry for your experience.

I understand that it is frustrating to lose access to your account, especially if you have done everything you can to protect it and try to recover it, but if you want the best thing I can do for you is to release the question so that another expert or community member can give you a better answer. aid.

Hi RaymondRCB, My name is Oskayra independent advisor

Have you already tried to unlock it on the next page?

https://www.microsoft.com/concern/AccountReinstatement

Simply fill out a form to have Microsoft review the reason your account was disabled.

Please note that Support cannot help recover accounts, but in that case if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

Support: https://support.xbox.com/contact-us/

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

Let me know if you have any other questions or if this information was useful to you, remember that your answer is very important and I will be willing to continue helping you.

Best regards,
Oskayra