Locked out of account due to 2 step verification - have tried everything!!

ella hunt · May 4, 2023

Need advice on behalf of a friend.

They cannot access their Microsoft account as it’s protected by 2- step verification. The problem is that the account is linked to an old phone number, and they cant access the linked email either. The recovery code does not work.

They have tried everything and have spent lots of money on their account, so they do not want to lose their account. Xbox support do not answer so this is their last hope.

Any help at all would be greatly appreciated!! Let me know if you need further details!

:)

WattyNuela

Hi Ella, this is Manuela. I'm an Independent Advisor

I'm truly sorry to hear that you're not able to access to your account, when we lose access to our accounts we can perform some steps in order to get it back.

May I know if you tried all the ways provided in this related thread?
https://answers.microsoft.com/en-us/outlook_com...

If not, please check each solution provided to see if you are able to recover it
And as a reminder please don't share your personal information, this includes the email address associated

XBF Crystal P

Hi there Tawny,

Thanks for the reply. I'm sorry to hear about the error message. If you tried to log in or refresh the account credentials on various devices, this will enable the security feature and lock the account. Unfortunately, you will have to wait 72 hours to sign
into the account due to being locked.

Do you have the 2-step verification enabled on the account?

Hope this helps.

Nursemorph

Hi! My name is Ricardo an independent advisor ready to help you with this situation!

For that to work will be necessary that someone has your email address and password, if you wanna avoid any possibility of a suspicious login in your account you can set 2 steps verification on the account

https://support.microsoft.com/en-us/account-bil...

I think you've missed what the OP is referring to. The OP is saying that the person deliberately tries to login to your account with wrong information (basically, without knowing your password) and the account gets locked due to suspicious activity (presumably the password needs to be entered wrongly a certain number of times before the account becomes locked)...this then locks the player out of their own account

Ricardo Lechuga

Account reinstatement form is for accounts that doesn't have 2 steps verification, accounts that have 2 steps verification don't need it as those should be able to use the account verification method

Mister Maka

Hey there BrawlingBrother!

To start out, do you have 2-step verification enabled on your account? If so, be sure to generate an app specific password to sign in with over on account.micorosoft.com.

If you don't have 2-step verification, are you possibly using a child account?

Locked out of account due to 2 step verification - have tried everything!!