Locked out hotmail

barry metcalf · Dec 16, 2023

Basically ive had constant login attempts on hotmail password then went on Xbox seris x I entered passcode then unusually it asks for password tried my last four digits of number also microsoft\link nothing works was told on live chat using another email sounds compromised account but gave name bank account name on card locked out nearly 2 weeks

:)

XBF Brad A

Hello Hotrdo,

Thanks for reaching out to the forums. We see you are having issues with your account. Usually you only need to sign in on the
account website. Then it will ask you to verify the account then it normally is unlocked after that.

Thanks,

Brad

hotrdotexan

It doesnt give me an option for that. i can copy/paste the message it gives me.

Your account has been locked

We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account
To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.

RonBarker

Hi Barry, try here: How to recover a hacked or compromised Microsoft account - Microsoft Support

ShadoxSoul9252

"if you are unable to meet the requirements for a password reset"

I have earlier i did everything required for one of my accounts yet when reset the password it said it changed it but when i tried to sign in it told me that i needed to enter the password and if not reset so it looped
around and i tried again but nothing worked so im wondering if ill never be able to log in at all.

Tom Morton-Simpson

Hi,

That's understandable. I was hoping to speak to a real person to explain the situation. I know the mobile number which was attached to the account, the old passwords, accounts I've used that email address for and most other things they would need to prove
that I'm the owner of the account.

A real person would hopefully be more sympathetic than a robot in this scenario. There's surely something I can do to prove I'm the owner?

Locked out hotmail