lock out of xbox

Who reads the small print anyways? I paid the man fair a square to have a service done to my xbox. This service should overide there terms of service.

Try contacting xbox support for further assistance.

Hey there,

Thanks for reaching out to the forms. I would suggest going to https://support.xbox.com/ for support, and trying to get in touch with a support agent through live chat or other means.
They’re best suited to help you with your issue and find out how to fix it. If you cant get in right away, I would suggest to keep trying or wait a while to try again. I hope this helps and that your issue is resolved quickly.

- Nanook

No only modded Xbox can play burned disk and as stated
http://www.xbox.com/en-US/Legal/livetou in section 1.12. Are there things I can't do on the Services? it reads :

"You can't use unauthorized software or hardware to access the Services, nor can you modify an Authorized Device in any unauthorized way (e.g., through unauthorized repairs, unauthorized
upgrades, or unauthorized downloads). You agree that we have the right to send data, applications or other content to any software or hardware that you are using to access the Services for the purpose of detecting an unauthorized modification
and/or disabling the modified device. "

So if your friend works on it again, the same thing will happen.

We’ve tried but the account is locked out. It says some type of activity has locked us out. So we can not access customer support.