loading profile

Hey joshua

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with being able to load your Xbox 360 profile on your Xbox One.

For this, I would have to recommend that you first
remove your account and then
clear your Xbox 360 storage.

Once this is done, your console will re-boot. Once done, add your account once more and then launch the Xbox 360 game and you should be able to download your profile and sign into it once more.

I hope this helps.

Today this happend to me. I have cleared my cache and it didn't hepled.

I have downloaded my profile and that didn't help.

Also having issues with loading profiles now. Takes about 5 minutes to load a profile... HDD or USB, doesn't matter which.

Signing out of the console will not remove your save games.

have you checked to see if there is an enforcement action against your account?

Hello!

There is no enforcment against my account. My saves are in the Xbox memory?

Hey Bambiol,

Thank you for responding! I see you are having a hard time with certain aspects of not only your own, but your friends' profiles as well. If you haven't already done so, I'd like for you to try

removing and re-adding your profile.

1. Press the Xbox button
   to open the guide.
2. Select System > Settings > Account
   > Remove accounts.
3. Select the account that you want to remove, and then select Remove to confirm.
   
4. When you're finished, select Close.

Let us know if this helps!