Loading games off external Hard drive doesn't work (Xbox One)

Tried to play call of duty infinite warfare off the external hard drive and after a small amount of time my gamertag gets logged out. The game is then sent back the start screen and a message pops up saying the user has changed. I then moved the game to
the internal drive and the game works fine.

Tried to play fallout 4 off the external hard drive, the game loads try's to sync and then a message comes up saying "We were unable to get your latest saved data " "Try again or use the game or app offline". The game works if you choose to play offline.
If I move the game to the internal drive, the game works fine. What is the problem and how do I fix it.

thanks

:)

 

Need help! External Hard Drive Purchase

The hard drive I bought works great, easy to set up. Also noticiable faster loading times for game installed on the external.

Unfortunately when my Xbox is turned off it doesnt put the external in sleep mode so have to turn on and off the external manually.

 

Need help! External Hard Drive Purchase

which drive did you buy?

 

Hi there,

Have you tried using a different external drive (different brand even) to see if it does the same thing?

It will help to narrow down if it's the drive or the console.

I have and original Xbox One console that doesn't want to use read my external drive, but my One X has no problem with the drive. And it's a newer drive.

 

It has worked in the past, it stopped working about a week ago

 

Hiya, ChickenTitan!

Paul from Xbox Forums Team here to assist with the issue, it looks like games on the external hard drive are currently not loading out properly. What I recommend doing is clearing out your local saved game data on the Xbox One console. The steps to do so
will be listed below. Please let us know how it goes.

Clearing Local Saved Games

1. go to settings on the console

2. settings go to system

3. system go to storage

4. storage go to clear local saved games

Happy Gaming!

Paul Xbox Forums Team

 

will this mean I will have to start the games from the start. I have about 2.5 days of gameplay in fallout 4 and don't want to start again.

the thing is the game works perfect when I transfer the games on to the internal drive.

 

Hello ChickenTitan

Sounds like the external HD is going bad. You can try and reformat the external, it will remove all content from it. But in certain instances it does help. If that doesn't and still doing the same then I would replace the external HD.

Hope this helps.

Thanks

Brad

Xbox Forum Team

 

Have you tried a different USB3.0 cable for the harddrive?

 

The drive is not that old and I have only had two games on it from when I got it. The data on it is ok because when I move the game from the external to internal it works fine. So the data's not getting corrupted. The games only don't work when played
off the external drive.

 

I've order a new cable and try that. may take a couple of days.

 

In the storage setup, try selecting the external HDD as your default storage. If this does not work, try installing the game again on the external hard disk, with the default setting being set at the time of installation.

 

I bought the drive because I ran out of room on the internal and when I first set it up, I set the external as default storage. The two games on the external were the first things I installed on it.

 

I have also tried a different USB port on the back of Xbox One and the same thing happens.

 

Hey ChickenTitan,

If you haven't already, try moving your games over to the internal then format the external hard drive. Test it out afterwards. Let us know how that goes.