Loading Apps

Hi

I'm new to Xbox and I'm trying to install Amazon instant video on my xbox one x.

I've loaded the app and when I launch it. It fails and want me to reload it.

How can I fix this problem?

:)

 

Apps not loading

Interesting information I actually had this problem, tried it and it worked, thanks guys...lifesaver here...

 

Apps not loading

contacted customer service..had 1 corrupted file....deleted it...cleared cache...deleted profile only....restarted console...downloaded profile again....then everything worked

to find the corrupted file...go to settings hard drive and look for each possible file...the corrupted file has a warning sign.
clearing cache - hard drive...press Y - did that 3 times

 

Hi there Charles,

Thanks for reaching out. I'm sorry to hear about the app failing to launch.

I recommend to try
power cycling the console first. If the problem persists, try
uninstalling and
re-installing the app.

Check out this troubleshooting article:
Troubleshoot game or app installation problems on Xbox One

Try this out and let us know the results.

 

Hi XBF Crystal P,

Thanks for your response I tried uninstalling and the power cycle.

But its not helping the problem.

When I install the Amazon Prime Video App and the Hallmark App and launch them.

I'm getting the error message We're having trouble with this

try uninstalling and reinstall (0x80073cf0)

 

Hello!

Are you able to launch any games or apps? Or is it just these two that do not appear to be working?

 

I haven't had problems with games just some of the Apps.

And I have another App to add to the list. The VUDU App will not launch.

 

Try clearing cache. Put your finger on the start button of the console for 10 seconds until it goes out.
Then wait another 30 and turn it on again.
After trying this, reinstall the game.
It may work for you .

 

I tried that it didn't help my problem. This is a new XBox and I'm new to XBox.

Could I have something in my setup causing this problem?

 

Hi Charles,

I'm sorry to hear there are issues with loading apps. I'd be happy to try and help.

I noticed you haven't tried a
soft factory reset. I believe this will help with restoring the operating system since the number of apps that can't load is starting to grow and the power cycle didn't seem to help. Make sure you follow the link I provided and have your account information
readily available as you will need to re-add your account during the set up.

Give that a try and let us know if it helps!