Live TV problems since the Nov. update

Discus and support Live TV problems since the Nov. update in XBoX Games and Apps to solve the problem; Since the November update I have been experiencing live TV issues. The picture will work for a few seconds then freeze, then go to black and the "lost... Discussion in 'XBoX Games and Apps' started by Gary Jager, Nov 14, 2014.

  1. Gary Jager
    Gary Jager Guest

    Live TV problems since the Nov. update


    Since the November update I have been experiencing live TV issues. The picture will work for a few seconds then freeze, then go to black and the "lost connection" graphic appears. I am using a Comcast issued Cisco RNG150N HD cable box with a Phillips TV.
    Any known issues or trouble shooting steps to go through?

    :)
     
    Gary Jager, Nov 14, 2014
    #1
  2. October update

    The October preview group is still getting new updates in the preview program. The latest one was last night. This will probably be the last update since it seems their are no known bugs in it. So probably by next week the Oct update will go live for normal users and us preview guys will get the Nov update towards Oct 20th or something.

    This is just how the updates have been working lately.
     
    lucifersam597, Nov 14, 2014
    #2
  3. N7 Gh0stz
    N7 Gh0stz Guest
    All I can say is wow!!

    had no problems with my xbox one since nov 22nd
     
    N7 Gh0stz, Nov 14, 2014
    #3
  4. Live TV problems since the Nov. update

    The problem is the November update. My DirecTV box now says lost signal. I called Microsoft and trouble shooter everything. Still does not work like it did before the update. Hopefully a patch for the update comes out soon.
     
    DesertFox1971, Nov 14, 2014
    #4
  5. I am having the exact same issue with Time Warner Cable using their Samsung cable box. I tried trouble shooting with Microsoft Support, but their answer was just to wait to see if it fixes itself...ridiculous.
     
    DAD LEE GREGORY, Nov 14, 2014
    #5
  6. Just figured out how to fix this. Plug you Xbox one into an HDMI that is not ARC audio return channel. Mine us a Vizio so I used hdmi2. Some tv's might have a setting in the menu to turn off ARC. Mine does not so I cannot use hdmi 1. The problem is ARC lets
    your Tv send a signal to the Xbox one that disrupts the HDMI handshake at startup.
     
    DesertFox1971, Nov 15, 2014
    #6
  7. DesertFox1971 is correct (thank you). I had to turn ARC off on my TV AND on my A/V receiver. Now that ARC is off it is working perfectly. I'm glad I don't need ARC, but this is certainly something Microsoft needs to address and send a patch to their
    last update.
     
    DAD LEE GREGORY, Nov 1, 2018
    #7
  8. DAD LEE GREGORY Win User

    Live TV problems since the Nov. update

    I am having the exact same issue with Time Warner Cable using their Samsung cable box. I tried trouble shooting with Microsoft Support, but their answer was just to wait to see if it fixes itself...ridiculous.
  9. DesertFox1971 Win User

    Live TV problems since the Nov. update

    The problem is the November update. My DirecTV box now says lost signal. I called Microsoft and trouble shooter everything. Still does not work like it did before the update. Hopefully a patch for the update comes out soon.
  10. DAD LEE GREGORY Win User

    Live TV problems since the Nov. update

    DesertFox1971 is correct (thank you). I had to turn ARC off on my TV AND on my A/V receiver. Now that ARC is off it is working perfectly. I'm glad I don't need ARC, but this is certainly something Microsoft needs to address and send a patch to their
    last update.
  11. DesertFox1971 Win User

    Live TV problems since the Nov. update

    Just figured out how to fix this. Plug you Xbox one into an HDMI that is not ARC audio return channel. Mine us a Vizio so I used hdmi2. Some tv's might have a setting in the menu to turn off ARC. Mine does not so I cannot use hdmi 1. The problem is ARC lets
    your Tv send a signal to the Xbox one that disrupts the HDMI handshake at startup.
  12. N7 Gh0stz Win User

    All I can say is wow!!

    had no problems with my xbox one since nov 22nd
Thema:

Live TV problems since the Nov. update

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