Live TV just stopped working today - audio and video cutting in and out

IrishAmerica215 · Nov 28, 2014

I have been using my Live TV through my XBOX One for a few months and it's worked great, I love the fact that I can watch live games while getting in some COD. Anyway, just yesterday I tried to turn on the TV and the video was working fine but there was
no TV audio, but the audio in the main menu and the games worked fine. I started trouble shooting by rebooting hte XBOX One, swapped out the HDMI cables, rebooted teh cable box and reconfigured the settings. I have Verizon FIOS. This time when I rebooted
there was no video and just a blue screen. Rebooted again, and now there was a blue screen and hten the sound and video will come through for a few seconds and then just go back to a blue screen with no video or audio.

:)

Wannadrive17 · Nov 28, 2014

Audio still cutting out after second Xbox one

Was running at 1080. Just set my resolution down to 720 and my audio stopped cutting out immediately. Not sure if my TV is rated for 1080.

Senryu BR · Nov 28, 2014

Video and Audio Cutting Out

Ypu have to open a call to exchange that xbox (if that still in waranty time).

Just first when you call the support for that try one last thing...

You do right changing the HDMI cable (in most of cases is the culpit of that type of problem), i sugest to look the second one your TV HDMI entry if you have another TV try to use your Xbox whif a new cable and see if the problem still remains if stills
maybe the problem is your 360 HDMI enter you can try to avoid that using the video component enter (test that if works well definily is your HDMI enter)

If you tested and works well in another TV the culpit maybe is your another TV, maybe have a short circuit in HDMI enter and that have a ocasioly a fail, 360 is most sensitive for that...

I hope i help you and forgive my bad english it´s self learnerd.

onyxishere · Nov 28, 2014

Sorry to hear it. Can you try heading to Settings>Disc & Blu Ray and then click Clear Persistent Storage 3 times then hold the power button on the console for 10 seconds until it shuts down. Unplug everything from the console and let it sit for 5 minutes
before reconnecting everything.

Hopefully that will help the issue.

onyxishere

Sorry to hear it. Can you try heading to Settings>Disc & Blu Ray and then click Clear Persistent Storage 3 times then hold the power button on the console for 10 seconds until it shuts down. Unplug everything from the console and let it sit for 5 minutes
before reconnecting everything.

Hopefully that will help the issue.

Wannadrive17

Was running at 1080. Just set my resolution down to 720 and my audio stopped cutting out immediately. Not sure if my TV is rated for 1080.

Bazajaytee

Also, try to hook up your TV through your Xbox One, see if the audio cuts out there. That might help narrow the issue down. If the audio doesn't cut out it is another issue, perhaps HDD reading related when games can't read the HDD quick enough to play audio
properly, if audio does still cut out but not when the TV is plugged into the TV directly then it could be HDMI port/cable related.

Also, try plugging your Xbox One into a different HDMI slot on your TV if you have multiple and see if it is the TV port causing the cutting out.

You really shouldn't run your Xbox One at 1080 if your TV is only 720p. You won't see any improvements and are just adding extra work onto the Xbox for no real benefit. If you switch TV to 1080p later then by all means change the console setting.

Syfern

To clarify, the HDMI cable is running from my xbox straight to my TV. I also tried another cable as well and still the same results. I watched TV for a little over 2 hours today on the same TV and didn't notice any audio cutting out. . Also, this may seem
bizarre, but would playing 1080p on a 720p TV have something to do with the audio cuts? I haven't tried playing my Xbox one at 720p yet as the idea just popped up.

ooO StAsH Ooo

Hi,

As some of the Ambassadors have mentioned already, the Xbox does not cut audio to the TV when a headset is connected to the controller. To stop audio from your tv simply mute the tv or go into your tv's settings (if its a smart tv) and change the audio out
from TV to Headphones. That way you won't be disturbing anyone with the sound coming out of your TV if you forget to mute it. Hope this suggestion helps

Happy Gaming!

Live TV just stopped working today - audio and video cutting in and out