Live TV issues, both audio and video

Discus and support Live TV issues, both audio and video in XBoX Games and Apps to solve the problem; I'm having a problem that feels pretty similar to the one discussed in this archived thread: Uh oh... that shouldn't have happened. So problem one is... Discussion in 'XBoX Games and Apps' started by PeterSmith_990, Mar 29, 2016.

  1. Live TV issues, both audio and video


    I'm having a problem that feels pretty similar to the one discussed in this archived thread:

    Uh oh... that shouldn't have happened.

    So problem one is sometimes I get no audio when watching TV through the Xbox One (This has been happening since Day 1)

    Problem two is sometimes I get like a pink & green screen of static over the image. (This problem is new with the recent update)

    Problem three is I have video and audio, but the picture stutters like it's dropped frames or something. (This has been an issue for quite a while)

    In all cases resetting the Xbox One (holding the power button in for 10 seconds to shut it down) will clear things up, and everything will work fine for a day or three, but I wondered if there's a more permanent solution than hard-restarting the Xbox One
    every couple of days.

    :)
     
    PeterSmith_990, Mar 29, 2016
    #1
  2. bcskypilot
    bcskypilot Guest
    Thinking of Buying X1 for TV features

    Don't do it. Multiple issues with audio and video and there is not a timeframe fix available from Microsoft. Just read the live tv forums.
     
    bcskypilot, Mar 29, 2016
    #2
  3. Hellhog
    Hellhog Guest
    Turtle Beach X12 No Audio on TV

    Here is another post that I wrote up earlier but didn't post:

    Ok, I'm a little confused. Just to be sure, what is not working when:

    1. Does the game audio work when the Xbox is directly connected to the TV?

    2. Does the game audio work when the Xbox is only connected to the Headset?

    3. Does the game audio work through the headset when the Xbox is connected to both the TV and Headset?

    4. Does the game audio work through the TV when the Xbox is connected to both the TV and headset?

    Note, the headset contains two different audio channels, when connected to the controller, you are receieving the Chat channel, when connected to the Xbox you are receiving the Game audio (the same that would go through the TV). The settings on the Xbox are
    for Chat audio only. That should be set to headset only for when using the headset, this will cause game audio to play through both the TV and Headset while Chat audio through the headset only, if set to both game audio remains the same but Chat audio will
    play through both, and of course of set to speakers then game audio will still play through both but chat audio will play only through the TV. Ideally, this should be set to headset only especially when using the X12.

    As for the issues with sound, if it is your TV not producing the sound, check the settings on the TV. Make sure the connections are appropriate. You said you are using Composite, that means the standard Yellow video cable should be connected and the Red and
    White audio cables need to be connected to the corresponding audio for that Video cable. Some TVs, such as my family's still strong Tube TV have 3 auxiliary sources all of which use the Composite Yellow Video cable. Make sure, if you have multiple inputs for
    video, that the audio cables are connected to the correct coresponding source. For example, your TV may have Video 1 and Video 2 but if the video is connected to Video 1 and the audio to Video 2, then you will receive only Video when on Video 1 and only Audio
    when on Video 2.

    I'm sorry if any of this is redundant or obvious for you but the first part of this message (the 4 questions above) will better help me in assisting you further. Otherwise I'm slightly confused as to what your second post is saying. As a note, when I say game
    audio, test out a game to be sure. Check to make sure volume is on on devices as well.
     
    Hellhog, Mar 29, 2016
    #3
  4. Hellhog Win User

    Turtle Beach X12 No Audio on TV

    Here is another post that I wrote up earlier but didn't post:

    Ok, I'm a little confused. Just to be sure, what is not working when:

    1. Does the game audio work when the Xbox is directly connected to the TV?

    2. Does the game audio work when the Xbox is only connected to the Headset?

    3. Does the game audio work through the headset when the Xbox is connected to both the TV and Headset?

    4. Does the game audio work through the TV when the Xbox is connected to both the TV and headset?

    Note, the headset contains two different audio channels, when connected to the controller, you are receieving the Chat channel, when connected to the Xbox you are receiving the Game audio (the same that would go through the TV). The settings on the Xbox are
    for Chat audio only. That should be set to headset only for when using the headset, this will cause game audio to play through both the TV and Headset while Chat audio through the headset only, if set to both game audio remains the same but Chat audio will
    play through both, and of course of set to speakers then game audio will still play through both but chat audio will play only through the TV. Ideally, this should be set to headset only especially when using the X12.

    As for the issues with sound, if it is your TV not producing the sound, check the settings on the TV. Make sure the connections are appropriate. You said you are using Composite, that means the standard Yellow video cable should be connected and the Red and
    White audio cables need to be connected to the corresponding audio for that Video cable. Some TVs, such as my family's still strong Tube TV have 3 auxiliary sources all of which use the Composite Yellow Video cable. Make sure, if you have multiple inputs for
    video, that the audio cables are connected to the correct coresponding source. For example, your TV may have Video 1 and Video 2 but if the video is connected to Video 1 and the audio to Video 2, then you will receive only Video when on Video 1 and only Audio
    when on Video 2.

    I'm sorry if any of this is redundant or obvious for you but the first part of this message (the 4 questions above) will better help me in assisting you further. Otherwise I'm slightly confused as to what your second post is saying. As a note, when I say game
    audio, test out a game to be sure. Check to make sure volume is on on devices as well.
  5. Miss Bijoux Win User

    Audio Lag using Xbox One S, but not original Xbox One Console

    Hey sparks -

    Sorry to hear about the issue. Do note that the
    home theater setup guide
    does mention that this kind of basic setup with an A/V receiver, you're passing both audio and video through another device. Depending on your equipment, there's a small risk of audio or video lag. With that in mind, what is the
    make and model of both your soundbar and TV? It's possible that one (or both) of those isn't able to handle what the Xbox One S is outputting and is trying to compensate which is causing the audio lag.

    Keep us posted! :)
  6. aileronroll Win User

    no audio from my hdmi connection

    Well, the HDMI works on both audio and video, so I'm wondering why are you using optic link with an HDMI? Try to connect the HDMI cable directly to the TV and see if you get audio and video. I don't think it's an issue with your XBOX but I do think there
    is one on your HDMI port on your TV if all you are getting is video.
  7. bcskypilot Win User

    Thinking of Buying X1 for TV features

    Don't do it. Multiple issues with audio and video and there is not a timeframe fix available from Microsoft. Just read the live tv forums.
  8. Big King Fun Win User
Thema:

Live TV issues, both audio and video

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