Live Subscription cannot be renewed

Hi Gents,

Please help me as I have spent a whole night trying to renew my Xbox Live Subscription but in vane.

It kept telling me that I cannot use my Visa Card#1 to process the payment and wanted to change to my Second Visa card.

After checking both my Visa cards and ensuring that both have more than sufficient amount to pay, I finally gave up and agreed to change the payment option to Visa Card#2.

Again it declined to process the payment.

Then I removed all my payment options (Visa #1 & Visa #2) and tried to re-add Visa#1, where it declined again and asked me to contact support.

BTW: the errors are the same on both XB1 console and the PC browser.

Did you face such issue before? how can I fix it please?

PS: Country is Saudi Arabia

:)

 

Cannot play NBA2k16

I get a message to Sign in or renew the subscription

It looks like your not signed in as the subscription holder for this game. Sign in to Xbox live or renew the subscription in the xbox store (0X803f900a).

I renewed my xbox live subscription last week, and still cannot play this game.

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

Hello

I assume you still have a running subscription be it prepaid or via another card, this first has to expire before you can purchase it with a different creditcard. You're still a gold member judging from your forum gamercard.

 

Thanks for the input FearedNightmare, I have checked the Live subscription status and it's "Suspended".

Also in the console it says "Go Live", as well my subscription should have expired last month

 

You would need to contact support and talk to billing then.
support.xbox.com/contact-us

 

I was about to do so and suddenly it worked

 

Good to hear. I guess the system just decided to go crazy for a bit.