Live Rewards. Worst customer service and it was first time calling for help

ROSCOESFUR30 · Feb 11, 2018

HEY peeps,

Can anyone help me with a xbox live rewards error because i talked to four customer service people for xbox and one of them was even a supervisor which doesnt mean much now days. I didnt get any help but go back online. I called a real person for a reason
so jist to get no answers or help and told to go back online ia really irritating since i jave spent thousands of dollars with this company and i love the consoles but that is a really bad business decision to not have cuatomer aupport for a so called huge
part of thier business. Anyways i keep trying to register for the free play game marathon and their site keeps giving me an error and says try again later. Im pretty sure all my famer pojnts and acheivements have not been registered either. Does anyone have
same issue?

:)

LashedClock1585 · Feb 11, 2018

Billing +1.888.882.6133 Xbox Customer Service Phone Number

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LamaBraveheart · Feb 11, 2018

How do you cancel digital game pre-orders?

Contact customer service, dont have to call, their live chat is really good.

Smwutches · Feb 11, 2018

Rewards support will check into it for you and post back here.

Phone/chat support do not handle the rewards program since it is not run by Microsoft. Rewards support can only be found in this forum or Twitter.

XBLRewards8 · Nov 3, 2018

Hello ROSCOESFUR30,

As mentioned on the registration page, and the Play-a-thon page it takes 48 hours to register:

What is the FREEdom Play-A-Thon?

The FREEdom Play-A-Thon is a limited-time event where eligible Xbox Live Rewards members can earn chances to win prizes for playing Free to Play games. For more information on qualifying games, please see Question 3. This sweepstakes is only open to Xbox
Live Rewards members who are 18 years of age or older and who are legal residents of the United States. If you are not currently an Xbox Live Rewards member and wish to participate in the Play-A-Thon, you must join Xbox Live Rewards FIRST and wait for us to
activate your membership (normally within 48 hours or 2 days) BEFORE you can start participating in the event. Please see the Official Rules for more information and full eligibility
details.

Since you just applied yesterday, it is still too early to have your account set up.

XBLRewards8

Hello ROSCOESFUR30,

As mentioned on the registration page, and the Play-a-thon page it takes 48 hours to register:

What is the FREEdom Play-A-Thon?

The FREEdom Play-A-Thon is a limited-time event where eligible Xbox Live Rewards members can earn chances to win prizes for playing Free to Play games. For more information on qualifying games, please see Question 3. This sweepstakes is only open to Xbox
Live Rewards members who are 18 years of age or older and who are legal residents of the United States. If you are not currently an Xbox Live Rewards member and wish to participate in the Play-A-Thon, you must join Xbox Live Rewards FIRST and wait for us to
activate your membership (normally within 48 hours or 2 days) BEFORE you can start participating in the event. Please see the Official Rules for more information and full eligibility
details.

Since you just applied yesterday, it is still too early to have your account set up.

Smwutches

Rewards support will check into it for you and post back here.

Phone/chat support do not handle the rewards program since it is not run by Microsoft. Rewards support can only be found in this forum or Twitter.

richy1104

have you had any joy with this yet? im in the same boat and have also attempted to arrange a call back but that is not working either.... my patience is starting to run really thin and unable to call anyone with the customer service numbers provided as it just directs you back to a call back... by far the worst customer service i have come across in a long time

Hookins-5EDEA817-FD2

White the Xbox customer support line has helped me out many times in my 7 years of owning an Xbox. That doesn't mean they helped me to resolve the issue every time. Whenever I call them they tell me to hold on as I can hear them flipping through pages.
That's disappointing but such is life. Sometimes I have trouble understanding their English. This is how things usually go with a lot of customer support lines. If that was the worst customer service interaction of your life, count yourself lucky. There's
a big chance you will have worse ones in the future.

As Lost said people on the forums can help too. What exactly is your problem?

You do have the opportunity to speak with someone from Microsoft about your customer service experience. Just call customer service and tell them you're disappointed with the customer service they gave you while you were speaking with customer service. 1-800-4MY-XBOX.

Daft Badger

The enforcement team do not use the forums nor can they be contacted by phone.

The only way to contact them is via a case review on the enforcement site
https://enforcement.xbox.com/home/howto#sub-topic0-6

Live Rewards. Worst customer service and it was first time calling for help