Live rewards not received

alorcom · Dec 13, 2017

i never received 15,000 reward points after preordering 3 most popular games even it only gave me 20 gems. Fix please

I bought on preorder

Shadow of war

Evil within 2

Assassincs creed origins

All games where bought on preorder before their release date and when the announcement was made.

:)

Gunner Hackman · Dec 13, 2017

Completed January Xbox quest, didn't receive prize

Same. Received my Game Pass quest reward, not the Xbox Live Gold reward though.

pal272366 · Dec 13, 2017

E3 mixpot rewards

hello, I have received the Xbox insider rewards but not any other mixpot rewards. I watched the entire live stream and had my account linked as I received the Xbox insider rewards but not the other rewards. How do I get to the other mixpot rewards? or why
didn’t i not receive them?

XBLRewards8 · Dec 14, 2017

Hello alorcom,

Apologies for the inconvenience. We have detected the issue with your Shadows of War purchase and have adjusted it. You should see this offer complete shortly.

Murphs-A47006C9-2185

The Xbox Live Reward program only rewards users for making purchases, and when they make purchases it takes at least 1 cycle to receive rewards. If your friend only joined yesterday he was not rewarded from the Xbox Live Program. He could have received it
from the Microsoft/Bing Reward program (separate) or from Sales/Promotions (separate).

Gunner Hackman

Same. Received my Game Pass quest reward, not the Xbox Live Gold reward though.

Daniel Breitschaft

Which Microsoft Rewards are you referring to? I live in Brazil and I am able to exchange the points received for the XBOX rewards I earn on Quests made in games, but I never received a physical reward.

XBLRewards8

Hello kelvinmorcill0,

From the FAQ:

I was referred by an Xbox Live Rewards Gold member and purchased an Xbox Live Online Gold membership. I'm also an Xbox Live Rewards member. When can I expect to receive my 5,000 Rewards Credits?

To receive your 5,000 Rewards Credits, you must join Xbox Live Rewards and upgrade your Xbox Live account to Gold Online membership within 14 days of receiving the referral and retain your Gold membership for at least 30 days. If you meet all these requirements,
Credits may take up to 45 days to be deposited into your Microsoft account.

Hammbonez417

I've received the same thing. I've received a "$10 xbox live rewards deposit," and two "$5 xbox live rewards deposit." I thought this was kind of odd, as I did not request these. Also it states on the transaction record that these "deposits" are also "refunds." Weird!!!

Live rewards not received