live not activating

Hi, i activated the 12 months redeem code for my xbox one and it's not activating and it's like the third day

:)

 

Xbox Live not activating.

I bought a three month xbox live card a few days ago. When i entered the code into my xbox, it froze for a second before returning me to the home screen. I didn't think much of it and decided to start playing some games, however it kept changing screens
to a page where it told me to buy gold/live. I couldn't create a party or start a multiplayer match. I checked my settings and it said i have a three month subscription till feb next year. So i reset the console but it still did not work.

Eventually, i decided to hop onto my microsoft account on my laptop to check my purchases. And on the Purchase 27/11/17 which was the day i redeemed it, it said 0 DOLLARS. So now i have no idea as my account says i have live but no money on it?

Please help asap.

Cheers.

 

Xbox live not activating

This is an error that occurs sometimes after going from a free membership to a gold membership. It's easily fixable by just re-downloading your profile, you don't need to clear your system cache, and you shouldn't have to power cycle your XBOX 360. Instructions
on how to delete your gamer profile please click the link here. Please scroll down the bottom of the linked page and read the
instructions on deleting the account. NOTE: When deleting your account please make sure to select
Delete Profile Only and not Delete Profile and Items (doing so will get rid of DLC/Saves). Then just scroll up to the top of the page and follow the instructions to re-download the profile. This will re-sync your profile with the XBOX Live
service and you should be able to join your friends parties and games.

Or you can also do what Smwutches suggested, that's also known to work, but if it doesn't go ahead and try any other suggestion .

 

Are you certain that you activated the card on the proper account? You should double check all accounts on the console.

You can also sign in to commerce.microsoft.com to see if the code was applied there as well.

If you cannot find the answer you need or you accidentally applied the code to the wrong account then call phone support and explain the situation to you. They may be able to remove the membership and send you a code for a new one via email. 1-800-469-9269