Live membership suspended by lack of payment.

Little Ysaac · Jun 14, 2016

I get the message :

'Your membership is suspended until you pay for it ...''

I think I already had payed for LIVE GOLD but... even if not , should not I still be able to connect live (without GOLD advantages) and play Destiny for example ?

:)

RaTeD x Taco · Jun 14, 2016

billing stuff

i got on my xbox and it said its suspended and it said your membership is suspended due to a problom with your payment option to continue your membership edit the payment option or use a new one. idk why it said this or why xbox live suspended cause i used
a prepaid 3month gold card.. WHYYYYYY ?????????????

DOUBLE J 70 · Jun 14, 2016

hey

my xbox live membership has been suspended but now when I go pay for it the payment wont go through

M3tal Daz3 · Jun 14, 2016

Not until you have honored your previous obligations. I suggest you to contact xbox chat support "billing" section to sort this out:

support.xbox.com/.../contact-us

Little Ysaac · Jun 15, 2016

Why can I still play destiny online logged in differents profiles (with NO GOLD) ?

M3tal Daz3 · Jun 15, 2016

A question that can be solved in the same way as your original post by contacting the chat support in order to check your account-s in the database.

onyxishere · Oct 31, 2018

Although chat support can be helpful, people often choose the wrong chat and end up speaking with ambassadors. Please give phone support a call for faster assistance. If you live in North America dial 1-800-469-9269

M3tal Daz3

A question that can be solved in the same way as your original post by contacting the chat support in order to check your account-s in the database.

M3tal Daz3

Not until you have honored your previous obligations. I suggest you to contact xbox chat support "billing" section to sort this out:

support.xbox.com/.../contact-us

onyxishere

Although chat support can be helpful, people often choose the wrong chat and end up speaking with ambassadors. Please give phone support a call for faster assistance. If you live in North America dial 1-800-469-9269

Little Ysaac

Why can I still play destiny online logged in differents profiles (with NO GOLD) ?

PsychedelicBabe

if you have an outstanding payment due on your account you won't be able to use it until the payment has been paid.

You need to Change your Payment plan for your Xbox LIVE Membership

Learn how to change the payment option associated with your paid Xbox LIVE membership. This procedure can help you reinstate a suspended account.

support.xbox.com/.../change-xbox-live-payment-option

please note though if you do owe them money and the account is suspended, you will need to pay what is owed before they resume your full services.

Live membership suspended by lack of payment.