Live Gold Subscription issue

DamianLewis3 · Jun 24, 2021

Xbox One - On Subsriptions pagesit is displaying that the Live Gold subscription was cancelled 19/03/21 but checking the last payment looking on the ipad the last 3 monthly payment was made successfuly on 02/06/21.

I dont know how to refresh Xbox with updated payment details ? I have turned xbox off powered off for 2 mins rebooted

Thanks in advance for any advice

:)

Francia J.

Seems like the issue is not regarding to your game edition it is due to your subscription. The game requires Xbox Live Gold subscription to play it. It’s either you will purchase Xbox Live Gold subscription or Xbox Game Pass Ultimate since the Ultimate included Xbox Live Gold as well.

xiPuRe HateRs

Please take a look at this support page, it should help you greatly with the issue.

support.xbox.com/.../cancel-xbox-live-gold-subscription

Francia J.

It's because you need an Xbox Live Gold subscription to play the game, YuhanLK. Once you purchase an Xbox Live Gold subscription you should be able to play the game without any issues.

XBF Crystal P

Hi there Malik,

Thanks for keeping us updated with the issue. To help clarify, Do you have the Xbox Live Gold subscription? This subscription allow you to play on the Xbox Live servers. Take a look at this website:
Xbox Live Gold Subscription.

Give this a try and let us know the results.

XBF Ihssane Z

In this case, we recommend removing your account and add it back then perform a quick power cycle Xbox Support. If the issue still persists, contact our live support Contact us | Xbox Support to check from their end.

Live Gold Subscription issue