Live Gold not working - error message

Hi there Wiggencool!

Sorry to hear you are getting some issues with your Live Gold account. First off I noticed you said error. Are you receiving an error code?

I'm assuming you are using some form of Prepaid card? There is a very handy troubleshooting page that can help you it's the

Prepaid Card Support page.

Shoot me an update on your situation!

Hello Meredith,

How exactly did Xbox Live "stop working"? Is the console still able to connect online? In the settings of the consoles you can do a network test.

Is your son getting an error message? If so, could you please tell us the exact wording of the error message?

Your son can check the status of the Xbox Live Gold membership at https://account.microsoft.com/services/.

The Gold membership is however ONLY required for online multiplayer and party chat. Your son should be able to connect to Xbox Live to access the online store and to send and recieve text messages without problems.

If the Xbox Live connection doesn't work, it's not because of the Gold membership.

that error message means that the profile does not have live gold

I tried the offline system update but it still didn't work. And I wanna to add that before that error message there will always come a page that offers me xbox live gold and xbox game pass. But fortnite should be able to play without xbox live gold right?

Hello Starrie,

Thank you for bringing this issue to our attention. This error message appears when the previous month's Xbox Live Gold Quests are not able to be completed by the account. The Xbox Live Gold Quests for December are not active at the moment. The error message
will be removed once December's quests are posted. We recommend keeping an eye on the Xbox Live Gold Quest section of the console. The Xbox Live Gold Quests will be announced soon. We hope this helps!