Live Gold not recognized by my Xbox One

TurboGamer XD · Apr 30, 2017

Hey, so I recently renewed my Live Gold, but for some reason, everytime I try to access the Games With Gold page, my subscription isn't recognized and the console tries to sell it to me. However, if I go to the subscriptions page on the console, everything
is fine and if I go to my transaction history, it will show me that I extended the subscription not too long ago and it's working.

Please help me

:)

ThatboyManning · Apr 30, 2017

Xbox live membership

Need help figuring out why my xbox live gold membership is not being recognized?

Innuendo4U · Apr 30, 2017

XBOX Live problem

Hello i have a question about my xbox live subscription.

I have subscription for 1 month but it is not recognized by my xbox one console.I'm using correct account.

Mister Mascot · May 2, 2017

Hey there TurboGamerXD,

In this particular case, it's best for you to reach out to our chat/phone teams for a closer look at your account.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

XBLRewards8

Hello Bankai Ichigo X,

Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

—My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

XBLRewards8

Hello Wisefr0g,

After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

Marcvon Canal

I have a similar issue on XBOX One. I purchased an XBOX Live Gold Membership, but on my XBOX One Dashboard, I can't access any Gold features, including free games. I just keeps asking me to "Join Gold". I checked my subscriptions on the XBOX One and online
under my Microsoft account, and it shows my active XBOX Live Gold subscription. How can I make my XBOX One recognize I have Gold????

XBLRewards8

Hello DannyWC,

We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

Hordie

Hi SmartMart1971,

Sorry you're having issues with your rewards. How did you renew, and did you use a promotion? Below is from the FAQ page here.

Q. My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

A. Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

Live Gold not recognized by my Xbox One