Live Gold fevereiro 2019 [Live Gold February 2019]

Edison Sa · Mar 8, 2019

Hoje fiz uma reclamação protocolo [Mod Removed - Personal Information] a respeito do período do Live Gold que no mês de fevereiro só tem 28 dias, ou seja, todo mundo perde 2 dias de assinatura. Diz o atendente que o mês de fevereiro(todo
ano) assim que que chega dia 28 o sistema entende que já passou 30 dias. Ou seja, você paga 30 dias e só recebe 28 dias todo ano no mês de fevereiro.

No meu caso como não deixei pra renovação automática quando chegou 00:00hs do dia 28 de fevereiro já cancelou a minha conexão ON e perdi 3 dias de assinatura.

Reclamei a respeito com o atendente, porém o mesmo respondeu não tem como resolver isso. O sistema está assim e não tem como mudar.

Pedi um telefone da auditoria e disse não tem número.

[Translation - Today I made a complaint [Mod Removed - Personal Information] regarding the period of Live Gold that in February only has 28 days, meaning everyone loses 2 days of subscription. The attendant says that the month of February (every
year) as soon as it arrives day 28 the system understands that it has passed 30 days. That is, you pay 30 days and only receive 28 days every year in the month of February. In my case as I did not leave the automatic renewal when it arrived at 00:00 on February
28 already canceled my connection ON and lost 3 days of signing. I complained about it with the attendant, but he replied that he could not solve it. The system is like this and can not be changed. I asked for an audit phone number and said there is no number.]

:)

CrazY1985

Never thought of this.. Strange this is a thing in 2019...

XBF Felixx P

Hello
Edison Sa!

Thanks for the reaching to Xbox forums support.

Did your monthly subscription start on Feb 1, 2019 and end today Feb 28, 2019?

We here in the forums department do not have the tools to look into gamer's Microsoft account / Xbox profile.

Have you spoken to an actual Xbox Live support agent over the phone so that they can look into your

account and brake down the amount of time that you had your subscription for this month?

I would suggest contacting an Xbox Live support agent if you haven't already. (See Steps Below)

Asprovided above the best way
to reach Live Support would be here: https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select
See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more. Let us know!

Felix

Xbox forums support

Edison Sa

Olá Edison,

Esse é um daqueles casos em que o sistema não foi pensado em todas as possibilidades, e a maioria dos usuários não se atenta a esses detalhes. Confesso que nem eu mesmo tinha parado para pensar deste ponto de vista. Infelizmente, como o próprio atendente
lhe respondeu, fica difícil até para ele fazer algo a respeito.

Eu recomendo a você deixar sua sugestão no
uservoice do xbox para que a Microsoft tome conhecimento deste aspecto e possa fazer algo a respeito nas futuras atualizações do sistema.

[Translation - Hello Edison, This is one of those cases where the system was not thought of at all possibilities, and most users do not pay attention to these details. I confess that I myself had not stopped to think from this point of view. Unfortunately,
as the attendant himself answered, it is difficult even for him to do something about it. I recommend you leave your suggestion in the uservoice of xbox so Microsoft will take note of this and can do something about it in future updates of the system.]

É assim? Não tem solução e pronto? Fico no prejuízo? E os meus 3 dias de assinatura que tenho direito?

[Translated by Mod]

Is that so? There is no solution and ready? Do I get the loss? What about my three-day subscription I'm entitled to?

Edison Sa

Hello
!

Thanks for the reaching to Xbox forums support.

Did your monthly subscription start on Feb 1, 2019 and end today Feb 28, 2019?

We here in the forums department do not have the tools to look into gamer's Microsoft account / Xbox profile.

Have you spoken to an actual Xbox Live support agent over the phone so that they can look into your

account and brake down the amount of time that you had your subscription for this month?

I would suggest contacting an Xbox Live support agent if you haven't already. (See Steps Below)

Asprovided above the best way
to reach Live Support would be here: https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select
See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more. Let us know!

Felix

Xbox forums support

Já fiz isso e disseram que no momento não tem solução.

Tenho que ficar no prejuízo mesmo.

Italo Aguiar

Não posso afirmar isso com certeza, somente a equipe do suporte do qual você contacta via chat ou telefone poderá te dizer com certeza.

Quando comprei meu xbox ele veio com 14 dias de gold, e fora isso, já peguei gold umas 3 vezes na promo de R$ 1. Olhando para a questão que você levantou, gosto de pensar que essa é a forma de compensação da MS. Não sei se isso se aplica a você, mas é algo
a se pensar, concorda?

[Translation - I can not say that for sure, only the support team that you contact via chat or phone can tell you for sure. When I bought my xbox it came with 14 days of gold, and other than that, I already got gold a 3 times in the promo of $ 1.
Looking at the question that you raised, I like to think that this is the form of MS compensation. I do not know if that applies to you, but it's something to think about, do you agree?]

Live Gold fevereiro 2019 [Live Gold February 2019]