live elden ring ajudem um iniciantre

Hi Josh Showalter ,

Good day!

Thank you for your response and I do apologize for the inconvenience.

In your case, since you already contact our live support and still did not fix the issue, I would suggest to reach out the developer of the game. This could be an applications issue.

Just to let you know that we only have limited support than our live support since they have more advance tools to use.

I suggest to reach out Elden ring support. ELDEN RING | Official Website (EN) (bandainamcoent.eu)

Thank you for understanding.

Truly Yours,

Fatima

Microsoft Moderator

It’s the Elden ring game and punch card.

No, I've been playing only Elden Ring...

Is this a message that you're receiving in-game or on your console?

If it's in game, you should be able to set the game to offline in the settings.

If it's the console, is your console set as the home console for the account that owns the game? If not, that's probably why you're experiencing the issue. If you do not own the game, be sure to sign into to both your account and the account that owns the content before launching it.

If you're not sure or don't know how, try following the guide below:

If want to make a different console your home Xbox:

1. Press the Xbox button on your controller to open the guide.
   
2. Select Profile & system > Settings > General > Personalization, and then select My home Xbox.
   
3. Do either of the following to change the status of your console:
   
   • To make this your home Xbox, select Make this my home Xbox.
     
   • To remove this console as your home Xbox, select Make this my home Xbox and then Remove this as my home Xbox.
     

When you switch your home Xbox, all licenses for digital content will move to your new home Xbox, and the licenses will no longer be available on your previous one. In other words, when you switch your home Xbox, access to your content comes with you to your new home Xbox, and anyone signed in can enjoy it.

You can switch your home Xbox up to five times in any one-year period. If you reach your limit for the year, we’ll show you the next available date you can change it.

Let us know if this helps,

I appreciate it, indeed deletion of the locally saved data will be the last resort however, we can't perform the steps since we can't sync it on your end. Which is why since this is happening with just one game you may need to inform them of the current situation for advanced troubleshooting steps.