Live down time

I cannot conect to xbox live either... but my internet is fine

^ support.xbox.com/.../xbox-live-status

Xbox seems to up and running fine, Are you still unable to connect to xbox live or is the issue solved?

Hey there - sorry I didn't get to you earlier, but all should be well now. Are you able to connect to LIVE?

x REAPER 661 x - You have different problem. Please post for _your_ problem in a different thread so you can get individual attention to solve _your_ problem. I'd start by clearing the system cache (it's just game updates
plus other temporary files, nothing that's at all important to anyone) by:

1) Tap the silver Xbox Guide button on the controller, go right 2 clicks to Settings, pick System Settings.

2) Select Storage (or Memory).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.



If that doesn't fix it *please* first

1) go to www.xbox.com/accounts & click on Sign in at upper right - if you can't sign in then STOP: DON'T delete your profile. Please call Xbox Support
http://support.xbox.com/contact-us for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

2) Go to Settings

3) pick System

4) choose Storage

5) pick All Devices

6) choose Gamer Profiles

7) pick the gamertag

8) choose Delete, and

9) pick Delete Profile Only. This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

Re-download

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Windows Live ID for your Xbox LIVE gamertag when asked.

4) Enter the password for the WLID.

4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

7) Sign in, and play

Greetings, everyone. Just jumping in here to let you all know that the issue impacting Time Warner customers is now resolved and you should be able to connect to LIVE successfully. Can you please try connecting up again to confirm that you're able to log
on to LIVE? Thanks very much!