live chat

If you need customer support, please go to
https://support.xbox.com/contact-us

Select the category you need support with (e.g. click on the Xbox One console if you have trouble with your Xbox One console, or on the credit card icon, if you have billing and payment related issues).

Depending on your country, a virtual agent might show up. Click on the smaller link below the button to show other options.

From the list of topics, choose the one that most closely matches your issue. See if there is a "Show contact options" button at the bottom of the page. If not, choose a different topic.

Depending on the time of day, and the support's times of operation in your country, you will then see various tiles to "chat with Xbox support", or to "Request a callback". That way you can chat with the Xbox support worker, or have them call you on the
phone.

Hi Sarah,

You can contact a support agent at https://support.xbox.com/contact-us. When you are on the page, click on the Contact us button to get started.

You can find contact options for Xbox Support here: https://support.xbox.com/contact-us

Nope Live Chat still drops East Coast players from chat and then the game

thanks for the info much appreciated