Live chat stopped working on Xbox360 BT Home Hub 5

Live chat stopped working on my sons Xbox360 when we upgraded our broadband with BT and connected the supplied BT Home Hub 5. Everything else works fine, its just the in game chat that doesn't work, either incoming or outgoing voice.

Any help gratefully received

[table][tr][td]1. Product name:[/td][td]BT Home Hub[/td][/tr][tr][td]2. Serial number:[/td][td]+068543+NQ50533473[/td][/tr][tr][td]3. Firmware version:[/td][td]Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 02/07/15[/td][/tr][tr][td]4. Board version:[/td][td]BT Hub 5A[/td][/tr][tr][td]5. DSL uptime:[/td][td]0 days, 00:49:12[/td][/tr][tr][td]6. Data rate:[/td][td]6488 / 34352[/td][/tr][tr][td]7. Maximum data rate:[/td][td]6487 / 34583[/td][/tr][tr][td]8. Noise margin:[/td][td]6.2 / 6.1[/td][/tr][tr][td]9. Line attenuation:[/td][td]36.5 / 24.0[/td][/tr][tr][td]10. Signal attenuation:[/td][td]24.8 / 21.5[/td][/tr][tr][td]11. Data sent/received:[/td][td]2.0 MB / 8.3 MB[/td][/tr][tr][td]12. Broadband username:[/td][td]*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***[/td][/tr][tr][td]13. BT Wi-fi:[/td][td]Yes[/td][/tr][tr][td]14. 2.4 GHz Wireless network/SSID:[/td][td]BTHub5-W5JF[/td][/tr][tr][td]15. 2.4 GHz Wireless connections:[/td][td]Enabled (802.11 b/g/n (up to 144 Mb/s))[/td][/tr][tr][td]16. 2.4 GHz Wireless security:[/td][td]WPA2[/td][/tr][tr][td]17. 2.4 GHz Wireless channel:[/td][td]2[/td][/tr][tr][td]18. 5 GHz Wireless network/SSID:[/td][td]BTHub5-W5JF5GHz[/td][/tr][tr][td]19. 5 GHz Wireless connections:[/td][td]Enabled (802.11 a/n/ac (up to 1300 Mb/s))[/td][/tr][tr][td]20. 5 GHz Wireless security:[/td][td]WPA2[/td][/tr][tr][td]21. 5 GHz Wireless channel:[/td][td]Automatic (Smart Wireless)[/td][/tr][tr][td]22. Firewall:[/td][td]Default[/td][/tr][tr][td]23. MAC Address:[/td][td]44:e9:dd:6b:6c:a4[/td][/tr][tr][td]24. Modulation:[/td][td]G.993.2 Annex B[/td][/tr][tr][td]25. Software variant:[/td][td]AA[/td][/tr][tr][td]26. Boot loader:[/td][td]1.0.0[/td][/tr][/table]



:)

 

Can change Nat type from mod to open

Could you try the following solution and let us know how that goes and we'll go from there.

BT Home Hub 4 Xbox LIVE Smart Setup

BT Home Hub 5 Xbox LIVE Smart Setup

Please, let us know how that goes.

 

Constant LAN problems - Seriously annoying. What is it, 1992?

I cant find much on that router ...I did find this , maybe it will help...others have said to disable this feature ...

bt.custhelp.com/.../switching-smart-setup-on-and-off-on-the-bt-home-hub-4-or-hub-5

 

Try switching off Smart Wireless. It doesn't actually do anything, and can interfere with other devices and connections.

I see you posted this on the BT forums, but got no help. Which doesn't surprise me, they're not that helpful on there. Well, only when they want to be.