Live Auto Renewal Error Code - Can't Auto Renew

Purchase-Billing-40185
630ed8f2-0879-4871-b520-0e29a53d23c3
2014/12/22 - 16:26:19 UTC
This has happened 3 times in the last week, with a different code on the second line each time. I'm trying to set up auto renew for Live, effective 1/1/15, after I changed credit cards. MS has accepted the card as the mode for payment, but it won't let
me select the auto-renewal option without this error, and it won't let me simply renew my Live subscription for the coming year. Is there anyone in support I can call on this, or is simply robots and forums? In any case, please let me know how to fix this
and renew ASAP. I don't want any holiday interruptions. Thanks!

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

Is there a monthly subscription for Xbox Live on Xbox One? How much is it?

You can buy a 12 month auto renewal for $60. Monthly auto renewal is $9.99.

 

Hey there Jack the Ferret!

Sorry to hear about the issue! I found your post in the error code forum and moved it here to the Xbox One forums.

Since this is an account issue, I definitely recommend contacting our chat or phone support agents through our
Contact Us page.

Hope that helps!

 

Thanks, Mister Beep! Well, I found out that if you remove your existing payment option BEFORE you add a second (or new) one, and the existing one is tied to auto-renewal of your Xbox Live subscription, you are ***. What's weird is that when I tried to
remove the existing payment option to replace it with a new one (my former cred card was used in a fraudulent transaction, and not by me), the web site doesn't say anything about this. What it says is that you have to "untie" your auto-renewal to that first
card before you can remove it. And that's it for the guidance.

JP, my chat master, wrote to say that now I just have to wait until the existing subscription expires and then renew it with the credit card that I added to my account (after I deleted the stolen one). So MS recognizes the new card, but you can't do anything
with it! How weird is that?

I'm a retired administrator, so I'm not joking, or making fun. But I think some of the web techs in MS could use some training sessions on using plain and clear explanatory language that covers all possible options. I just find some things around Xbox.com's
web pages that don't make a lot of sense, even after 4 or 5 readings (and I'm not talking about forum members either ... that's a whole separate topic!).

 

*** was substituted by MS for something you do with a flat head screw driver. Just FYI.

 

And one other point. Xbox administration doesn't recognize - itself - that I cannot fix this. I have a continuing message on my Xbox One console that I need to renew my subscription to "continue Gold." But I can't pay using the new card I put on, and
I can't switch the new card to auto renew. Anyone read Catch-22? This is the 21st century's version.