Linking Microsoft to PlayStation

Hi finlayjoe381,

Thank you for posting on the Xbox forums!

As stated from Minecraft for PlayStation TM 4 FAQ, "Please note that once a Microsoft account has been linked to a PlayStation™ Network account, it cannot be unlinked without
loss of access to entitlements and Minecoins on other platforms."

That is a known issue that is currently being investigated as stated from this official Tweet here https://twitter.com/MicrosoftHelps/status/1204468673320300544

As of right now, I would recommend submitting a ticket with Mojang Support as well while this issue is investigated. https://help.minecraft.net/hc/requests/new

Thank you for your patience!

Hi Mesujinn! I'm Rostom, an Independent Advisor. I will be glad to help you here. This is not the situation we want you to be in. No worries, we will do our best now to get this sorted out.

May I know exactly the error message you get there?

In this case, your Playstation account is already linked to another Microsoft account. You would need to find out what Microsoft account it is and sign in with it. Once you link a Microsoft account to a Playstation account, neither the Microsoft nor the Playstation account can be linked to another Microsoft/PSN account.

Microsoft cannot help you. Your Microsoft account is linked to Playstation on Playstation's servers, not Microsoft. I have seen dozens of cases like yours and while Sony support sends people to Microsoft support, Microsoft support cannot do anything since the account linking happens on Playstation servers.

Unfortunately, Sony does not allow you to change the connected accounts. Once a Microsoft account and a Playstation account have been linked, that's it. You can unlink them but you can never link that Playstation account to another Microsoft account and that Microsoft account cannot be linked to a different Playstation account. This is all Sony's decision. The linking is handled on their end so there is nothing that Microsoft can do about it.