link

Hi,

Ok,

Your profile with us it's fine as I read.

Your connection experience lag (for help with this try https://support.xbox.com/en-US/xbox-360/networking/slow-performance-solution)

Your GT linked to Epic, then you need to contact epic for help (http://launcherhelp.epicgames.com/customer/en/portal/articles/2915240-when-i-try-to-link-my-psn-xbl-account-to-my-epic-account-it-says-that-my-psn-xbl-account-is-already-linked-to-an-epic-account-)

Hope it helps.

Hey Psycho, what link are you referring to exactly? What appears to be the issue?

Hi Col1f1! My name is Ricardo an independent advisor ready to help you with this situation!

I understand you are having issues updating the games could you explain the situation, a link to update a game could result in many other issues, this is the best way to do it

Hi Jenn,

I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form. I tried this link and it will take you to the form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

I need help, My Xbox live account has an epic games account that is not mine linked