Limited-Edition Overwatch Wallpaper for Xbox One (Genji) did not download properly

Renagede77 · Jun 1, 2018

I purchased it for 100 MyVIP Gems and clicked download, but when I tried opening the file I just got an "Invalid Image" with a blank image.

I cannot find anywhere to try redownload it and have contacted support and they cannot find anywhere to do so either.

Here is the thumbnail of the wallpaper from the MyVIP Vault site:

Any help would be appreciated.

:)

NotoriousJnX · Jun 1, 2018

Wallpaper download reward

@XboxLiveRewards I used my MyVIP gems to redeem them for an Overwatch wallpaper but I was on mobile at the time & couldn't download it, I am unable to access the wallpaper now-how am I able to obtain the Limited-Edition Overwatch Wallpaper for Xbox Onewallpaper
again? Thanks

matus0405 · Jun 1, 2018

Xbox rewards wallpaper

i claimed the limited edition overwatch mercy wallpaper and i was told to go install an app to view it and when I got back i couldn't find the image again, please help me because i really want that wallpaper (it costs 100 gems) (my gt is: )

XBLRewards8 · Jun 5, 2018

Hello Renaede77,

If you wish to receive your Wallpaper again, for an alternative method of receiving any Vault Wallpapers, you can reach out to our twitter, @XboxLiveRewards.

XBLRewards8

Hello Renaede77,

If you wish to receive your Wallpaper again, for an alternative method of receiving any Vault Wallpapers, you can reach out to our twitter, @XboxLiveRewards.

XBLRewards8

Hello CRISTIAN1ELITE,

Apologies for the inconvenience. Our twitter team has escalated this issue, and reports it has been resolved.

XBLRewards8

Hello xNastyxXxNatex,

We see that you only had 200 Gems removed for your two redemptions for the Overwatch wallpaper.

EPiiC x DiGiTaL

Thats not the way this works.

And also why I'm asking mainly directly to Microsoft themselves they must have still have this picture somewhere just because its not available doesn't mean its gone for ever.. also the content is Rightfully mine i still have the code even so im kinda entitled
to it from my point of view.

Smwutches

Once the code is redeemed it's tied to your account. So you should be able to find it in the settings for your background. Otherwise, try contscting support or Taco Bell. http://support.xbox.com/contact-us

Limited-Edition Overwatch Wallpaper for Xbox One (Genji) did not download properly