Lied to by support reps!

So I have been having issues with controllers being defective and thumbsticks wobbling/popping out of place. When I posted to the forum a few days ago I was told this wasn't a defect but rather "how the controller was made" so I went shopping at walmart
today and noticed the demo xbox one setup, and out of curiosity tested to see if the demo controllers (two of them) had the tumbstick issue, and SURPRISE!!! Both controllers were perfect, question is why when I go and spend money buying a controller myself
can't I get a controller like the ones demoed at wal mart...and on top of that being told that the defect is a normal function but your demo controller don't have the issue, way to cover up the defect Microsoft, you are pushing me into the arms of your competitors,
with this customer service, no wonder why xbox one is losing to the PS4

:)

 

Terrible Xbox Support Experience, Lied To.

Hello, I am a loyal 13 year Microsoft customer who has had preview program access as far as xbox 360 and has had no problem up to now. i purchased the original Xbox One back in launch month, then had then xbox break so I replaced it with another. After a
year, i started to notice disc drive issues early adopters of the xbox one complained about, and sure enough I was one of them. My console will not read discs unless it is held up.

Now onto the real issue,

I contacted Xbox last night for a repair for my console expecting a free repair due to issues from factory and the fact my console was an early adopter.

I found out that my system was covered under the Flight program and I could do an advanced exchange. I was told I had a free repair because I was a preview member. I called back today, went through the proce of the repair for an entire hour on the phone
to be denied a replacement console, after giving my credit card information to microsoft for an advanced replacement. Now I am left with a $400 console that microsoft refuses to replace because of their own flaw when making the first batch of console. Them
not taking responsibility for this issue is unprofessional and I feel scammed as a customer.

I lost an hour of my time, and after 13 years of being a loyal customer I am left with a $400 console that works when it decides to.

Bad move Microsoft, as a long term customer & early adopter, I should be given a refurbished console.

I have been wronged not once, but twice in this preview program. Back in the 360 program, I was told they would not fix my 360 from an error their 360 Preview program caused. i then opened the console myself as a last resort, and was greeted with an email
saying they would replace it, regardless of me opening it since they lied to me about not being able to repair it. I shipped it out, and it came back unrepaired. Still have the system to this day, I had to buy another 360 because Microsoft would not take responsibility
for their fault.

I am not having the same thing repeat with my One console. Unacceptable customer service.

Nicholas

 

Tenure Showing 7 Should be 10

Oh Sorry Matt1912, Now I see what you folks meant by ambassadors vis a vis Support Reps.

sorry about that.

Hopefully a "Support Rep" can fill me in then

Thanks Again

 

If you just bought it it's called a sales receipt. If it's open and you received broken item stores are still doing gift exchanges.

If you have had a controller and worn the thumb sticks down due to excessive play then haha get with reality dude. One controller is not going to last you a lifetime on ANY system. I go through 3-4 controllers per console cycle since the 80's. You probably
need a new controller every few years just like everyone else. No controller lasts forever.

 

Did you read the entire post? Like these things are defective RIGHT OUT THE BOX

 

You need to return the items with the receipt to wherever you bought them and tell them they are defective. They should be able to exchange them for new items. That's really the only thing you can do, unless you want to send the controllers back to Microsoft
to be repaired since they fall under warranty.

You have a 90 day automatic warranty for accessories:
support.xbox.com/.../warranty-and-registration-faq

Xbox One Wireless Controller Help | Fix Your Xbox One Controller

 

Hey there, Krazy! As we have stated before, the video you provided shows that the controller is built as intended. If you would like to leave us feedback about how the controllers are made, please visit the
Feedback site.