LG C9 - Can't use 4K

Discus and support LG C9 - Can't use 4K in XBoX on Consoles to solve the problem; Hello, I am having problems enabling 4K on my Xbox One for the past few months and I am hoping you can help. My setup consists of an LG OLED55C9 and an... Discussion in 'XBoX on Consoles' started by Djordje Popovic, Jul 3, 2021.

  1. Djordje Popovic
    Djordje Popovic Guest

    LG C9 - Can't use 4K


    Hello, I am having problems enabling 4K on my Xbox One for the past few months and I am hoping you can help.
    My setup consists of an LG OLED55C9 and an XBOX One. After purchasing the TV in March 2020, I connected it to the XBOX and it did correctly detect that a TV with advanced features is attached and offered to enable those features (4K, HDR etc.)

    After a few months, I turned on the device and I noticed the screen resolution was 640 x 480. The solution was to manually override and switch the setting under Video Fidelity > Display to HDMI. Now I am able to get up to 1080p @ 120Hz or 1440p @ 60Hz, however, none of the advanced features can be enabled (no 4K, no HDR etc.)

    I have tried all combinations of various HDMI cables and all ports combinations on the TV. They all behaved the same. I've also experimented with enabling or disabling the "HDMI Deep Color" feature and again, no results. I've performed a hard reset on the TV, also didn't help.

    I have read through every forum post and help guide related to this topic and no solution has worked. I have noticed that there are quite a few people having the same problem and I would appreciate any support I can get.

    :)
     
    Djordje Popovic, Jul 3, 2021
    #1
  2. Djordje Popovic Win User

    LG C9 - Can't use 4K

    My apologies, I forgot to mention that it is Xbox One S and as stated, I have used 4K for months before (most likely) an update changed that.
  3. ROBIN H 25 Win User

    LG C9 - Can't use 4K


    [​IMG]


    If this is the Xbox One you have, then I'm afraid this does not support 4K or HDR, you need an Xbox One X or Xbox Series X.
  4. Djordje Popovic Win User

    LG C9 - Can't use 4K

    Thank you for your reply but as stated in the original post, I have went through every single step in every guide or forum post that exist online. This is most definitely a bug that cannot be solved by the user and it is most likely caused by one of the system updates released in the past year, since the system was working fine until one day. This is the same symptom that many users have reported.
  5. XBF Zineb F Win User

    LG C9 - Can't use 4K

  6. dxCloud Win User

    DOLBY VISION 4K BLU-RAY

    Yes, please bring Dolby Vision support to the Xbox 4k Blu-ray player! I have a vast collection of 4k Blu-Rays and a tv that supports Dolby Vision (LG C9).
Thema:

LG C9 - Can't use 4K

Loading...

  1. LG C9 - Can't use 4K - Similar Threads - Can't

  2. I am on insider on my xbox one x since 2021 and now I can't leave

    in XboX Insiders
    I am on insider on my xbox one x since 2021 and now I can't leave: Hello, My Xbox One X has been stuck running Insider Omega builds (xb_flt) continuously since 2 September 2021, when it first received an Insider update. Every system update since then has been an...

  3. Hi, good evening, I have a problem with error E102 and you can't fix it because I'm part of...

    in XboX Insiders
    Hi, good evening, I have a problem with error E102 and you can't fix it because I'm part of...: My Xbox one s is giving error E102 I went to ask for it to be fixed and they can't do it because I'm part of the insiders they're claiming that to fix it I have to wait for update 11 and it's on...

  4. I have Gamepass but can't play online

    in XboX Insiders
    I have Gamepass but can't play online: It always send me to the side where I can buy Gamepass. But I already own Ultimate... submitted by /u/Taubenfluegel [link] [comments]

  5. Xbox One S can't read Xbox One Discs, but can read Xbox 360 Discs.

    in XboX Insiders
    Xbox One S can't read Xbox One Discs, but can read Xbox 360 Discs.: I enjoyed my 8 years with my console if it's broken on the Disc Drive or something. submitted by /u/Individual-Air-2965 [link] [comments]

  6. I can't access my Microsoft account for my xbox

    in XBoX Accessibility
    I can't access my Microsoft account for my xbox: Hello I need help urgently, I can't access my Microsoft account that I have on my xbox. It's been days and I still haven't been able to log in I have now lost access to all my digital games and...

  7. Why can't I log into my Xbox account? I'm trying to log in via the console - I cannot sign...

    in XBoX Accessibility
    Why can't I log into my Xbox account? I'm trying to log in via the console - I cannot sign...: First of all, I receive no error code or message It's odd that they state after your directed to this forum - We’re retiring the Xbox forums. It is no longer possible to create questions in the...

  8. Can't unlock my microsfot account from my ps5 account

    in XBoX Accessibility
    Can't unlock my microsfot account from my ps5 account: I do not have access in any way to the email connected to the microsfot account that is linked to my minecraft ps5 account, I would like to change and unlink the Microsoft account that is...

  9. I can't open the xbox app

    in XBoX Games and Apps
    I can't open the xbox app: im trying to open minecraft but it wont open so i went to the xbox app to try to fix it but my xbox app not leting me reinstall it the xbox app dosen't open it just says loding the xbox app then...

  10. I can't access my old Minecraft account – new account created instead

    in XBoX Accessibility
    I can't access my old Minecraft account – new account created instead: Hi, I originally had a Mojang account for Minecraft that was successfully migrated to a Microsoft account some time ago. I used to log in using my Microsoft credentials and could access...