Letting Xbox Support Agents Help With Suspensions And Bans

Hello,

In this forum there's no enforcement staff reviewing / answering questions related to bans or another disciplinary actions.

If you want to try to review your case, that must be here:

enforcement.xbox.com

Any player that meets the following criteria may submit a case review:

• Has an active enforcement action.
• The enforcement's duration is greater than 24 hours in length.
• The enforcement was issued in the last 12 months.

Note Currently, Xbox Live device bans aren’t eligible for a case review.

If your enforcement action meets the criteria, here’s how you submit a case review:

1. Sign in to
   enforcement.xbox.com with the Microsoft account that received the enforcement action.
   

Note If you have a child account that’s part of a Microsoft family, an adult in the family must sign in to their Microsoft account. Case review inquiries for a child’s account must be submitted by a signed-in adult.

1. Select the orange box with the handshake icon.
2. Find the active enforcement action you have a question about, and then select
   Apply in the green box.
3. Select the check box that you’ve read and agree with the Terms of Use, and then select
   Agree.
4. Answer the questions in a short questionnaire. These questions help gauge your understanding of the Code of Conduct, Community Standards for Xbox, and associated policies.
   
5. After you’ve successfully completed the questionnaire, select the
   green arrow icon.
6. Enter your questions about the enforcement action, and then select
   Submit.

A support agent can't help with suspensions or bans. Only the enforcement team can do anything about it through the appeal process.

Technically, no one was sent here specifically (unless support agents said go to Using My Console). The banned console FAQ update on the 14th sends people to the Account Suspension forum. As that's monitored by PET, and PET's the group that bans and unbans
consoles, the best thing to do is let people know they should post in the Account Suspension forum.

Hi Mathieu,

Sorry for the issue you are having with a suspension. If the ban is longer than a day you can log into the
Enforcement siteand fill out a case review. Unfortunately, no one here on the forums, support agents, or chat agents can do anything
about suspensions. Only Enforcement can change, modify or get rid of a ban.



Hope this helps.



Thanks,

Brad

Hello Kevin,

Sorry for the issue you are having with a suspension. If the ban is longer than a day you can log into the
Enforcement site and fill out a case review. Unfortunately, no one here on the forums, support agents, or chat agents can do anything about suspensions. Only Enforcement can change,
modify or get rid of a ban.

Hope this helps.

Thanks,

Brad