Lets play pick the liar

I purchased my Xbox One a month ago and uppon plugging it in I heard that staticy hard drive noise that we are all familiar with. I checked google for my symptoms and to my pleasent supprise found multiple media outlets reporting 'Microsoft knows of this
issue and will replace units effected'. Examples:

Xbox One too noisy? Microsoft will replace it

Microsoft to Replace Noisy Xbox One Consoles - IGN

http://gamerant.com/xbox-one-too-loud-replacement/

Those are just three of many sources, so I felt confident that when I called support they would know exactly what was wrong and that a new console would be sent soon.

Sadly my hopes were dashed. I have contacted support 5 times in the last month hoping each time I would be told that Microsoft is aware of the issue and that my console would be exchanged. Each time MS reps seemed confused when I tell them news outlets
reported MS will replace these consoles. Obviously their response to my inquiry does not inspire confidence in sending my console in for "repair", not to mention problems others experienced with similar "repairs". The advanced exchange program would be acceptable
but somehow my location is not eligible (I mean seriously? I live in eastern Iowa. I could understand Alaska not being eligible).

So who's the liar? Are the media outlets fabricating Microsoft word? Is Microsoft just flat out lying?

:)

 

DCRU Colin - new build is perfect

Let me sum it all up...

Liar Liar Pants On Fire!

 

We are findind players for achievements

We are a group of 4 players,we are looking for other player to cooperate with the achievements KINGPIN, COMPULSIVE LIAR & others.We communicate only with a quick keyboard. Let me now when you're available.

 

Let's forget about any news site for a second, and how about we take a look at the source.

[quote user="Product Warranty: Xbox One console"]

4.Microsoft’s Responsibility

(a) After You return Your Xbox One or Accessory to Microsoft (at your cost, unless Microsoft is required by law to pay such costs), Microsoft will inspect it.

(b) If Microsoft determines that the Xbox One or Accessory malfunctioned during the Warranty Period under Normal Use Conditions, Microsoft will (at its option) repair or replace it, or refund the purchase price to You. Unless restricted by law, repair may
use new or refurbished parts and replacement may be with a new or refurbished unit.

(c) After repair or replacement, Your Xbox One or Accessory will be covered by this warranty for the longer of the remainder of Your original Warranty Period, or 95 days after Microsoft ships it to You. Where required by applicable law, the original Warranty
Period will be deemed to extend for the period of time equal to the time which Your Xbox One or Accessory was in Microsoft’s possession.

(d) The following is not intended to limit the application of Section 10 of the Quebec Consumer Protection Act, if such section is otherwise applicable. Microsoft’s RESPONSIBILITY to repair or replace Your Xbox One or Accessory, or to refund the purchase
price, is Your exclusive remedy.

(e) If Your Xbox One or Accessory malfunctions after the Warranty Period expires, there is no warranty of any kind. After the Warranty Period expires, Microsoft may charge You a fee for its efforts to diagnose and service any problems with Your Xbox One
or Accessory.

[/quote]http://support.xbox.com/en-us/xbox-one/warranties-and-repair/console-kinect-warranty



[quote user="XBOX SERVICES TERMS & CONDITIONS"]

15. ADDITIONAL TERMS FOR ADVANCE EXCHANGE PROGRAM

In certain countries, Microsoft offers an Advance Exchange Program, under which you can receive a console prior to shipping back your console to Microsoft for service, with certain conditions. If you want to participate in the Advanced Exchange program,
Microsoft will send you a replacement Xbox Product (the “Advance Exchange Product”) before you send your Xbox Product to us, under the following conditions:

Your Xbox Product must comply with the terms of the warranty, guarantee or extended service contract;

Your Xbox Product will not qualify for this program if, after we receive it, there is evidence of physical damage, tamper, abuse, etc. or other exclusions from your Xbox Product’s warranty, guarantee or extended service contract;

The Advance Exchange Product will be shipped to you in a box that includes a prepaid shipping label; and

You must use the prepaid shipping label to return the Xbox Product for which you received an Advanced Exchange Product and are requesting service. You will need to return your original Xbox Product in the same box within 14 days of receiving the replacement
product.

To guarantee that the original Xbox Product is returned, we will need to take your credit card number. YOUR CREDIT CARD WILL NOT BE CHARGED, provided you return the original Xbox Product (with the serial number you have provided to us) within 14 days of receiving
the Advanced Exchange Product.

A pre-authorization for the full replacement charge and handling fee may appear on your card from Xbox Service, verifying that funds are available in your account (the full amount will be refunded); this is not a charge. We will only charge you the replacement
and handling fee indicated below if: (1) we do not receive the original Xbox Product back within 14 days from the date you took delivery of the replacement product as indicated by the carrier’s tracking system; (2) if the product is not under warranty; and/or
(3) if the product is excluded from warranty or service (has indication of tampering or physical damage).

The additional fee for Advanced Exchange is listed online at support.xbox.com The Advanced Exchange Program is optional, and this fee is not charged for the standard returns process.

The replacement charges for Xbox Products are also listed online, at support.xbox.com.

If you have any questions, please contact support at 1-800-4MY XBOX (1-800-469-9269) or online at
Xbox One Support | Xbox 360 Support | Xbox Live and Billing Support .[/quote]

XBOX SERVICES TERMS & CONDITIONS

I'll let you take whatever you like from this information. You could use it when you talk to Xbox support again.

 

This world would be even worse off if imperial evidence could be discarded so easily; how about we not forget what the news outlets said MS would do to remedy this. It was, after all, presented as Microsofts plan for dealing with this issue.

Either way it doesn't matter for me, I've decided not to trust MS with my future purchases. They've demonstrated a significant lack of care when it comes to communicating their intent and that speaks volumes about their true nature as a company.