Lengthy Pre-Order Issue

Discus and support Lengthy Pre-Order Issue in XBoX Games and Apps to solve the problem; So I'm trying to preorder black ops 3 virtually through my Xbox but because I'm still a teen in my family I can't get it, however the family that I'm... Discussion in 'XBoX Games and Apps' started by Warrior 11724, Nov 2, 2015.

  1. Warrior 11724
    Warrior 11724 Guest

    Lengthy Pre-Order Issue


    So I'm trying to preorder black ops 3 virtually through my Xbox but because I'm still a teen in my family I can't get it, however the family that I'm in isn't my family (I bought my Xbox 1 from a pawn shop) so I can't ask my parent to go in and change my
    settings for me. I already tried setting my Xbox to factory reset, I tried creating an account for my mom so she can add me to her family but I cant leave my current one so that didn't work even though I got an email saying it did, and I even tried to change
    my age in my Microsoft account and as far as that goes, I'm 30 years old right now. What should I do now? (besides buying a hard copy because I don't have the money right now)

    :)
     
    Warrior 11724, Nov 2, 2015
    #1
  2. XBLRewards3
    XBLRewards3 Guest
    Pre-Order punchcard issue

    Hi Spartanic Titan. We see that you have two qualifying pre-orders. You have one punch at the moment and the second will update in about 48 hours since the purchase was made on the 21st. Get one more qualifying pre-order and you'll complete the offer.
     
    XBLRewards3, Nov 2, 2015
    #2
  3. Spartanic Titan
    Spartanic Titan Guest
    Pre-Order punchcard issue

    Oh...yup, that's what it was for Shadow of War. Thanks for the help. Still bummed out, but, at least I understamd.
     
    Spartanic Titan, Nov 2, 2015
    #3
  4. XBF Brad A Win User

    Xbox Series X Pre order

    Hello Removable,

    Thanks for reaching out to the forums. We see you have an issue with a pre-order. Unfortunately, looks like the pre-order didn't go through properly on the day of the pre-order. There were a lot of issues with this due to all the people trying. Now that
    the pre-order is over that is why it is not going through now as the pre-order is not open currently.

    Thanks,

    Brad
  5. XBF Lance J Win User

    Pre-order issues

    Hey Michael,

    Sorry to hear about your pre-order, we want to get you on that Prestige and Blackout grind ASAP. We encourage you to visit our
    Xbox Support site in order to setup a call or live chat with one of our representatives.
  6. DieHard101xx Win User

    Pre order issue

    Thank you problem solved 😊
  7. iareBRENDEN Win User

    Pre order issue

    If you've already been charged you probably will need to request a refund. It's odd they charged you though, must have just been some glitch in the system.
  8. Francia J. Win User

    Pre order issues

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    Kindly try pre-ordering the DLC on the website itself. Here you go: https://www.xbox.com/en-US/games/store/destiny-...

    Make sure that you're also not using a prepaid card because this is a pre-ordered transaction, Microsoft will attempt to get the charge 10 days prior to the DLC releases but if you will be using the Microsoft balance for full payment it will be taken out immediately.
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Lengthy Pre-Order Issue

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