Lego Dimensions Toy Pad

Are you sure that the Starter Kit is for the console you actually own (i.e. if you have the Xbox One console, that the Dimensions Portal is actually for the Xbox One, and not the Xbox 360, as 360 hardware doesn't work on the Xbox One and vice versa)?

If it is indeed the correct hardware, you should return it to the store to have it exchanged. If necessary have the person that gifted it exchange it.

Contact the person who made the gift and ask them to deal with the retailer from where the purchase was made.

Hey there TattooedWarrior,

Have you tried to plug the Toy Pad into another USB port on the console? To clarify, is this for Xbox 360 or Xbox One?

Let us know!

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Hi,

Return it to the shop where you bought it and ask for a replacement

I'm 34 and love the Lego games the only one I won't be playing is Lego dimensions because the toys are a waste of money