Left Joystick on my xbox one s controller

Hi Nikkez,

Thanks for coming to the forums. Sounds like the thumbstick has become faulty. If the controller is within warranty(90 days from purchase). You can get the controller repaired/replaced. If it is out of warranty, you will need a replacement. Unless, you can
find another source to repair it. If you are unsure on the warranty, you can request a call from support to assist you.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Thanks,

Brad

I have this problem with both of my xbox one wireless controllers, particularly the left joystick and one also has a problem with the right joystick. The thing is, I hardly ever play games on my xbox one. I thought I was just crappy at all the games until
I started to fill out forms using the controller and would do left joystick and watch the highlighted letter on the alphabet screen light up once to the left and then quickly go back or down.

The joysticks are a mess and M$ has no way to report the problem or get it fixed, as far as I've been able to do. You go to the repair page, enter "controller joystick malfunction" and it gives me 2 options: 1. test console network connectivity or 2. send
in the kinect module for replacement.

WTF? FU M$.

Hello CrudestBugle17,

Thank you for posting on the Xbox forums. We understand that the left joystick on your Xbox One S controller is not functioning correctly. We have

a support article which provides solutions for this type of issue. Generally, the controller will need a repair order if the joystick is not working. The warranty for a standard Xbox One S controller is 90 days. As long as the controller is still in warranty,
you can create a repair order on the
Microsoft device website or by
contact support. Be sure to let us know the results!

I have a new adaptive controller and have the adaptive joystick plugged into the usb on the left side of the adaptive controller, yet the joystick will not control the left thumbstick in any direction. This is my 2nd adaptive controller keyboard and
first joystick ( first thought pads on adaptive controller were touch pads). I’m hoping someone else has had this issue and is an easy fix. I turn the adaptive controller on first, then my regular controller. I’m praying this is not a second return of the
adaptive controller or a first of the joystick.

My thumb lays naturally towards the xbox Dpad not the joystick, plus the xbox controller is almost to small for my hands so I have to roll my thumb forward to even get to the joystick on the left side. The playstation controller is thicker and and wider which fits my hand size better. So my thumbs rest more naturally with its joysticks.