left analog stick clicking

Hey,

I purchased an xbox one yesterday (assassins creed unity bundle) from walmart. Today, the left analog stick on the controller started making a clicking noise when moved to the left. Very annoying. What can I do to fix this?

:)

 

Controller Issues

Yes. Both of my controllers make clicking sounds in exactly the same place. Left analog stick problems. Seems like I am not the only one.

 

Analog stick makes a clicking noise

My left analog stick makes a very distinct clicking sound when moving it left, down, or anywhere between. Does anyone else have this issue? Should I ask for a replacement?

 

Hi Python! Sorry to say, but the most reliable (and only supported) method to get this fixed would be by contacting Xbox Support (1-800-4-MY-XBOX) or going on the myservice.xbox.com site. They fix controllers, and yours is definitely covered by warranty.

There are a number of people on the internet discussing this issue on various controllers, but unfortunately, any do-it-yourself fix requires opening the controller, which immediately voids the warranty, and it is against forum rules to discuss such modifications.

Hope this helps!

 

Hey Spinergy,

Just wanted to give you a warning about sending the controller back. One is they don't actually fix the controller: they just send you a new one. Moreover, whatever issues you had on the previous controller will happen again and again and it's a never ending
cycle of the controller becoming unusable because of the faulty design. Also, it takes about two months on average for your controller to come back in the mail which is rather surprising as all they did was send you a new controller. Also, you have to pay
for the shipping of your controller not Microsoft. Finally, whatever complaint you send along with your broken controller will not be investigated trust me. Please whatever you do don't call or chat message on the a Microsoft support as they are from the Philippines,
do not have the xbox one and you can barely understand their run on sentences. To give you some examples of how the service with Microsoft support the guy kept saying he or none of his department ever heard of this left analog stick issue even though it's
posted all over their forums. Worst was when I sent him the link to the forums and instead of actually looking at the left analog issues on the Xbox support form he kept asking how my holiday was going haha. This would go on for two hours as it was literally
like talking to a wall. What they do is they don't answer for five minutes on each question you ask hoping you'll leave the chat or hang up. Then when they finally come back on they just say how sorry they are and want this issue resolved and then it comes
back to sending your controller back and them sending you a new one that will just break on. As of right now, the controllers being sold out there for xbox one are extremely terrible for sports games. I have NBA 2k15 and have gone through ten controllers in
three weeks. For the six years I had xbox 360 I only went through two controllers. It's laughable at this point. Because the controllers will keep breaking I'm actually going to buy a ps4 in the meantime until Microsoft does a recall on the controllers. I'm
hoping with the holiday season coming up that more and more people especially their retailers will call Microsoft to compain about the faulty design. You are better off buying an xbox one controller at target or best buy. At least you will get a full refund,
get another new controller and not have to pay a fee. Hope this helps.

 

Hey there CallMeKenny19!

I went ahead and responded to your other post here. In the future, please create your own thread. Thanks!